topic How to remove voicemail service? in Get Support

How to remove voicemail service?

Lek — Wed, 04 May 2022 22:34:54 GMT

Hi,

I don't need a voicemail service. I have tired to contact Public Mobile's customer service to remove voicemail from my call. I just switched to Public Mobile. The previous service provider, I called the customer service to remove the voicemail. Please suggest how I reach Public Mobile's customer service or how I set it without voicemail by myself. Thank you so much.

Re: How to remove voicemail service?

softech — Wed, 04 May 2022 22:38:24 GMT

@Lek Sorry, you cannot remove Voicemail service here with PM.

You can however trick the callers in at least 2 different ways

Forward to a number that will ring forever

"disable" voicemail, by dialing *004*8080000000#
This will cause all calls to either ring forever or get fast busy at the point they normally would have been diverted to the voicemail system.

Use extended absence and disallow anyone to leave a message

dial into your voicemail and log in with your PIN.
In the main menu, press 3 (manage greetings),
then 4 (manage extended absence greeting),
then 2 (record a new extended absence greeeting) and record a message that indicates to your caller you are not accepting messages.
Then press 4 to turn on extended absence
Finally, press 5 to dissallow anyone to leave you a message. Problem solved!

Re: How to remove voicemail service?

popping — Wed, 04 May 2022 22:39:10 GMT

@Lek

No. But you can setup your voicemail not letting caller to leave a message.

https://www.publicmobile.ca/en/bc/get-help/articles/add-an-extended-absence-greeting

Follows the following flowchart to create extended absence greeting and don't let caller to leave message:

[3]Greetings --> [4]Extended Absence --> [2]Record (Inform Your caller that you are not taking any message)

[3]Greetings --> [4]Extended Absence --> [5]Message not allowed after greeting

[3]Greetings --> [4]Extended Absence --> [4]Turn On

Re: How to remove voicemail service?

JL9 — Wed, 04 May 2022 23:16:54 GMT

the *004*808xxxxx method I had no idea about until I first saw it posted by @softech and did my own research and seems to be definitely be the way to go for this. Good to know there is an option if ever needed down the road.

Re: How to remove voicemail service?

Mikio — Thu, 05 May 2022 14:21:53 GMT

This worked perfectly for me.... would recommend for anyone not requiring voicemail.

Re: How to remove voicemail service?

dust2dust — Thu, 05 May 2022 14:55:16 GMT

Mikio: What I don't like about the idea is that then legit callers would get a busy signal after ringing a few times. Then they might wonder what happened to your number. I prefer the extended absence option and then turn off the ability of the caller to leave a message.