topic Re: Change account e-mail in Get Support

Change account e-mail

kdclark1 — Wed, 04 May 2022 21:06:56 GMT

When I signed up for PM I used an email address provided by my ISP. I have since then switched ISPs and no longer have access to that email. There does not appear to be a way to change my email address in my account. Looking for some help. I created this "community" account with my new email since I don't have access to the old one anymore.

Thanks.

Re: Change account e-mail

softech — Wed, 04 May 2022 20:25:11 GMT

@kdclark1 Yes, there is no way to change email address used on Self-Serve My Account yourself. You will have to open a ticket with PM Support and have them to help out on this request

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Change account e-mail

kb_mv — Wed, 04 May 2022 20:25:43 GMT

@kdclark1 wrote:
When I signed up for PM I used an email address provided by my ISP. I have since then switched ISPs and no longer have access to that email. There does not appear to be a way to change my email address in my account. Looking for some help. I created this "community" account with my new email since I don't have access to the old one anymore.

Thanks.

@kdclark1 Contact a customer support agent, they will help you do it.

1. Open a ticket through the automated ticketing system (faster response time) by clicking the chat bubble located at the bottom right of this page or ---------->Click Me<---------- ;

2. Contact them through direct messaging at the following link (note this way may take longer for a response);

---------->Click here<----------

In either case you should receive a reply within 48 hours though they are typically much faster. Keep an eye on the envelope icon top right for replies.

Re: Change account e-mail

kdclark1 — Wed, 04 May 2022 20:35:01 GMT

It does not give me an option to click change self-serve email, only community email.

Why on earth do they not let you easily change your email address this is ridiculous.

Edit - Got a ticket submitted. Thanks

Re: Change account e-mail

BKNS27 — Wed, 04 May 2022 21:28:20 GMT

@kdclark1

Your account will have all your personal information and your CC information so it will need a CS_Agent as added security from SIM swapping.

As for the Community forum, anyone can sign up and no personal information is listed.