topic Re: Text Messaging in Get Support

Text Messaging

NevillePrice — Mon, 02 May 2022 21:56:08 GMT

I have recently transferred my wife (Rogers), and my (Bell) phones to Public Mobile. At this time we cannot send or receive text messages. The transfer was done April 30th and today is May 2. We can text between each other.

Re: Text Messaging

computergeek541 — Mon, 02 May 2022 22:00:24 GMT

@NevillePrice wrote:
I have recently transferred my wife (Rogers), and my (Bell) phones to Public Mobile. At this time we cannot send or receive text messages. The transfer was done April 30th and today is May 2. We can text between each other.

Are incoming phone calls working? This will determined if the number porting ever completed (although outgoing text messages shouldn't be affected even if the number ports haven't completed).

Re: Text Messaging

HALIMACS — Mon, 02 May 2022 22:03:32 GMT

@NevillePrice wrote:
I have recently transferred my wife (Rogers), and my (Bell) phones to Public Mobile. At this time we cannot send or receive text messages. The transfer was done April 30th and today is May 2. We can text between each other.

@NevillePrice

Did you respond YES to the port authorization request that would have been sent to each device while the old provider SIM card was in it?

Try:

rebooting device
resetting network connections
toggling airplane mode on/off
placing the PM SIM's in another device to see if these services work

If after this you STILL have no services, make contact with Public Mobile Customer Support.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Text Messaging

BKNS27 — Mon, 02 May 2022 22:09:36 GMT

@NevillePrice

What is the model phone you and your wife have. It could be a phone setting.

Please let us know so we can help.

Re: Text Messaging

NevillePrice — Mon, 02 May 2022 22:24:55 GMT

She has a Pixel XL2 and I have a Pixel 4

Re: Text Messaging

Meow — Mon, 02 May 2022 23:33:21 GMT

@NevillePrice wrote:
I have recently transferred my wife (Rogers), and my (Bell) phones to Public Mobile. At this time we cannot send or receive text messages. The transfer was done April 30th and today is May 2. We can text between each other.

Can you SMS somebody else with PM service (not only your wife)?

You said you cannot send/receive SMS. Who is provider for those numbers you cannot send/receive?

Re: Text Messaging

softech — Mon, 02 May 2022 23:39:21 GMT

@NevillePrice So, your wife was on Rogers and you were on Bell before? Both of you CANNOT text each other at the moment? Can you call each other?

Are you receiving incoming calls now? you can receive incoming text from another person?

Re: Text Messaging

dust2dust — Mon, 02 May 2022 23:43:43 GMT

Can I assume you both have iphones and you can "text" each other while on wifi? Are you able to "text" to other iphone users?

Remember that iphones use iMessage that can do its own internal instant messaging between idevices. This is not real SMS.

Re: Text Messaging

esjliv — Tue, 03 May 2022 01:07:28 GMT

@NevillePrice - If outgoing and incoming calls are working fine, this is only a texting issue...

If either are iphones, ensure both have SMS and MMS enabled in the messages app on the device.

If either are androids, check to see if Chat Features is enabled. If so, I would suggest to turn that off.

Disable your Chat Features

Open Messages
Tap More options > Settings > Chat features
Turn Enable chat features off

Re: Text Messaging

NevillePrice — Wed, 04 May 2022 12:55:53 GMT

Thank you all for your prompt replies and great guidance. It called the Telus help line and the person I spoke to solved it. The issue was I had not responded to Rogers' confirmation request, and Bell do not give you the opportunity. Bell send you an email indicating that they will contact the source of the request, to confirm it's a legitimate request.

I understand that unless there is human intervention at this point, it will lie dormant.

Sorry for the windy blurb, but my complements and gratitude to the community and to Telus help desk.

Re: Text Messaging

softech — Wed, 04 May 2022 13:24:38 GMT

@NevillePrice Glad it works now. And you cannot tell your wife you are not receiving her calls LoL

Enjoy the service