topic Re: Viewing sms content online in Get Support

Viewing sms content online

deletedbycxrequ — Thu, 05 May 2022 05:11:23 GMT

Re: Viewing sms content online

softech — Wed, 04 May 2022 13:27:51 GMT

@zfmk843 wrote:
Hello, I am out of the country and need to receive a login code for a service. My plan is still active. My sim card is with me however no service. Can I view the message through the usage history tab under my account or perhaps request it from support? Just one message and not a log. Thank you

@deletedbycxrequ Sorry, PM does not offer such service. You cannot view SMS content online. PM Support won't be able to help either 😞

Was that a friend message or some 2FA text?

If it is for friend, you can get a VoIP app like TextNow and have your friend to start sending to the new TextNow number when you are overseas

If it is 2FA, there is no way to get it then, you have to arrange with the banks for another way to send 2FA codes

Re: Viewing sms content online

deletedbycxrequ — Wed, 04 May 2022 13:00:33 GMT

Re: Viewing sms content online

softech — Wed, 04 May 2022 12:09:24 GMT

@deletedbycxrequ for instagram, try this:

1. Open the Instagram app on your mobile device and enter your last known email address or phone number.
2. Tap Forgot password. tap Need more help.
3. Follow the on-screen instructions to submit a support request.

Also, when you able to get back in, please change 2FA from text to authenticator app. This is a lot more secure and can avoid situation like this

Re: Viewing sms content online

deletedbycxrequ — Wed, 04 May 2022 13:00:44 GMT

Re: Viewing sms content online

softech — Wed, 04 May 2022 13:35:03 GMT

@deletedbycxrequ You don't have to remove all your comment in the posts. In fact , it is good to leave them there for others to refer back if they have similar situation.

Re: Viewing sms content online

Yummy — Wed, 04 May 2022 14:03:03 GMT

You can see SMS on your phone only.

PM has no feature to see SMS on its web site.

Re: Viewing sms content online

CountyDownIeUk — Wed, 04 May 2022 14:30:42 GMT

@Yummy wrote:
You can see SMS on your phone only.
PM has no feature to see SMS on its web site.

Not true. If you have Apple products you can view and send ALL texts (except texts with a pic or file attached) from iPhone on iMac, iPad and MacBook. The question is......what parameters make it work and will it work in another country?

Re: Viewing sms content online

softech — Wed, 04 May 2022 14:39:13 GMT

OP issue is that he does not have PM Service at the moment and hence unable to receive the 2FA text for logging in the IG.

Re: Viewing sms content online

Yummy — Wed, 04 May 2022 14:42:49 GMT

@CountyDownIeUk wrote:
@Yummy wrote:
You can see SMS on your phone only.
PM has no feature to see SMS on its web site.
Not true. If you have Apple products you can view and send ALL texts (except texts with a pic or file attached) from iPhone on iMac, iPad and MacBook.

That is most likely if you use Proprietary apps developed and working on apple hardware only. I am not aware of anything using native SMS system being able to handle SMS.

Re: Viewing sms content online

JL9 — Wed, 04 May 2022 15:34:42 GMT

I am not seeing any message at all (just blank) from the OP posts but obv ppl can see them as they are responding? Any reason why that is the case?

Re: Viewing sms content online

hTideGnow — Wed, 04 May 2022 15:51:49 GMT

HI @JL9 I see all the posts here and read them all carefully.

Maybe it is your account.

Open a ticket with PM CS Agent at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Viewing sms content online

dust2dust — Wed, 04 May 2022 16:22:15 GMT

??? I don't. I only see the one quote from softech that shows a different username. Also softech made a comment about it. I'm also curious at what appears to be a username change.

Re: Viewing sms content online

hTideGnow — Wed, 04 May 2022 16:45:12 GMT

@dust2dust haha I see what you see. Yes, couple empty posts

I was just telling @JL9 that if he reads everything from beginning, he would understand that OP deleted the posts

Re: Viewing sms content online

softech — Wed, 04 May 2022 16:53:48 GMT

@dust2dust oh.. user even changed the username. Interesting

No, I didn't reply an empty post out of nothing. Glad the OP didn't change the Subject or it will make me like an idiot (now that I brought it up, maybe he will go back and remove it now and we can complete our test with his help. 🤣 )

yes, user post a message about how to get text when he does not have PM service (I think he was overseas) and he cannot connect to Instagram

Provided him the answer and then he went on and removed everything.

Just find out he even change his username. Interesting. He really don't want a trace here

Re: Viewing sms content online

dust2dust — Wed, 04 May 2022 17:02:29 GMT

He had to have asked and they did very quickly. Why? Curious.

Re: Viewing sms content online

BorisDoris — Wed, 04 May 2022 17:06:10 GMT

@softech wrote:

@zfmk843 wrote:

Where is that message?? I cannot see it. Reading all posts user changed name and removed all posts?

Very suspicious activity.

Re: Viewing sms content online

softech — Wed, 04 May 2022 17:10:15 GMT

@BorisDoris wrote:
@softech wrote:

@zfmk843 wrote:

Where is that message?? I cannot see it. Reading all posts user changed name and removed all posts?
Very suspicious activity.

@BorisDoris The original message in my first reply. Glad it is day time not night.. if not , I would wonder who I talked to

@dust2dust Yes, this guy really want no trace here. I am glad I managed to keep his original message here. And this is not an account just opened today but opened since 2018. 🤔

Re: Viewing sms content online

softech — Wed, 04 May 2022 17:16:18 GMT

@Yummy wrote:
@CountyDownIeUk wrote:
@Yummy wrote:
You can see SMS on your phone only.
PM has no feature to see SMS on its web site.
Not true. If you have Apple products you can view and send ALL texts (except texts with a pic or file attached) from iPhone on iMac, iPad and MacBook.
That is most likely if you use Proprietary apps developed and working on apple hardware only. I am not aware of anything using native SMS system being able to handle SMS.

@Yummy , @CountyDownIeUk was talking about Apple

https://support.apple.com/en-ca/HT208386#:~:text=With%20Text%20Message%20Forwarding%2C%20the,from%20the%20device%20you%20want.

Re: Viewing sms content online

Yummy — Wed, 04 May 2022 19:08:01 GMT

@softech wrote:
@Yummy , @CountyDownIeUk was talking about Apple

I understand it is apple. I prefer native apps and not proprietary 'works only on my and with my hardware' apps.