topic Re: PDF Invoice Of Usage history in Get Support

PDF Invoice Of Usage history

karuna_w97 — Wed, 04 May 2022 02:55:26 GMT

Hallo,

May I please request a PDF Invoice of my usage history, to see my Bill statement for the past 3 month period.

Please and thank you.

Regards,

Re: PDF Invoice Of Usage history

NDesai — Wed, 04 May 2022 03:02:49 GMT

@karuna_w97 To get that you will have to reach out to CS Agent.

Here’s when and how to contact our Customer Support Agents:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: PDF Invoice Of Usage history

softech — Wed, 04 May 2022 03:03:28 GMT

@karuna_w97 Please open ticket with PM support for a PDF invoice. it might take them 2 or 3 weeks to prepare

To open ticket:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: PDF Invoice Of Usage history

BKNS27 — Wed, 04 May 2022 05:08:12 GMT

@karuna_w97

Depending on the details of the bill statement you are looking for. You can login to your account and click on View Payment History. Change drop-down menu from 7 days to 90 days and adjust the start of the billing date and finish of the billing date.

I hope this helps on what you are looking for.

Otherwise, as noted by others, contact a CS_Agent for a PDF billing invoice.