topic Re: times up in Get Support

times up

cjshepard — Wed, 04 May 2022 02:28:18 GMT

I have the 50 doll.aer a month plan. I should have unlimited calling. But every now an then my phone says that I have

used up all my time. I use data a lot to read the news. Is it possible that this is eating into my phone time?? Answer, solutions??

Re: times up

softech — Wed, 04 May 2022 02:30:31 GMT

@cjshepard No worry, the "used up my time" is just a system glitch. Usually just need to reboot your phone and it will correct the problem and you can make calls again

No worry, not because of the data

Re: times up

esjliv — Wed, 04 May 2022 02:35:19 GMT

@cjshepard if you are still able to complete the calls you can ignore those messages, since you are on a unlimited calling plan.

But, to try and prevent those messages, try adding a '1' in front of the 10 digit number you are calling.

You can also try:

restarting your phone
toggle into/out of airplane mode
remove and reinsert your SIM
perform reset of network settings

If you are unable to complete the call, after performing above, then contact CSA to check your account.

Submit a ticket with Public Mobile Representatives customer support agents (CSA), by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: times up

hairbag1 — Wed, 04 May 2022 03:10:52 GMT

@cjshepard wrote:
I have the 50 doll.aer a month plan. I should have unlimited calling. But every now an then my phone says that I have
used up all my time. I use data a lot to read the news. Is it possible that this is eating into my phone time?? Answer, solutions??

Good question. Your 10.5GB data is independent of your unlimited Canada / US talk minutes.

As already suggested above...sometimes those incorrect messages appear on your phone..just restart phone and ignore the message. Hopefully, PM can correct those erroneous notifications... someday.