topic New phone in Get Support

New phone

Jessestouse2010 — Wed, 04 May 2022 05:00:33 GMT

Can't connect to network and do I need to register new phone with my sim

Re: New phone

softech — Wed, 04 May 2022 01:28:07 GMT

@Jessestouse2010 is your SIM an active PM sim that has been working on another phone?

if so, how about your new phone? what kind of phone is that? Where you got your phone from ? does that "new" phone ever work in another network?

Re: New phone

LeePublic — Wed, 04 May 2022 01:28:15 GMT

Are you a current customer? If so, you should just pop out the SIM out of your old phone and pop it in to your new phone. That should work.

Re: New phone

JK8 — Wed, 04 May 2022 01:31:31 GMT

@Jessestouse2010

If you activated the sim and your phone is unlocked just put the sim in and reboot. Did you get a new number or are you porting a number over from another carrier? Also try resetting the network settings.

Re: New phone

hTideGnow — Wed, 04 May 2022 01:33:58 GMT

HI @Jessestouse2010 if the phone is new and you never used it before, check if it is on the blacklist:

https://www.devicecheck.ca/check-status-device-canada/

Re: New phone

esjliv — Wed, 04 May 2022 01:44:34 GMT

@Jessestouse2010 - you don't have to register the phone, but you do have to active a SIM card if you want a Public Mobile account and phone number.

You can activate an unused SIM Card here: https://publicmobile.ca/en/on/portal/activation