topic Suspend account without Self serve? in Get Support

Suspend account without Self serve?

rtahina — Tue, 03 May 2022 23:57:44 GMT

Phone lost, we did not register to access the account online. How can I suspend an account without using Self Serve?

Re: Suspend account without Self serve?

softech — Wed, 04 May 2022 00:01:34 GMT

@rtahina Don't wait, open a ticket with PM support via direct message , they will first validate your identity and will help

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Also, hope you have set it up earlier and one of these find my phone service can help

Apple: https://www.apple.com/ca/icloud/find-my/

Google: https://myaccount.google.com/find-your-phone

Samsung: https://findmymobile.samsung.com/

Re: Suspend account without Self serve?

JL9 — Wed, 04 May 2022 00:01:28 GMT

Yes, as @softech says do it right away so they can put it in lost/stolen status for you asap

Re: Suspend account without Self serve?

rtahina — Wed, 04 May 2022 00:05:57 GMT

Thanks I just did. So waiting for reply now.

Re: Suspend account without Self serve?

darlicious — Thu, 05 May 2022 21:48:48 GMT

@rtahina

Do you have a local retailer to purchase a new unactivated SIM card? You may be able to purchase one and have the CSA perform a SIM swap for you. This would eliminate the need to suspend via lost/stolen and allow you to create your self serve account.

To contact customer support :

Submit a support ticket via Simple--Simon the chat bot Click here

Or if you prefer or cannot submit a support ticket you may send a private message : Click here

To pre-verify add in your private messaging only your full name, address, email, phone # & 4 digit account pin #

Re: Suspend account without Self serve?

rtahina — Wed, 04 May 2022 01:11:46 GMT

problem solved via PM customer service. thanks a lot!!

Re: Suspend account without Self serve?

softech — Wed, 04 May 2022 01:17:55 GMT

@rtahina glad it is all sorted out. Now you can shop for a new phone. 🙂

Bravo to @CS_Agent for their quick response