topic Re: Not receiving texts from US in Get Support

Not receiving texts from US

mokthar — Tue, 03 May 2022 21:52:00 GMT

Hi,

I do not receive texts or calls from my US bank (Chase). Yet it seems that I receive other texts fine (eg from Canadian bank) and I can also call US numbers.

What's up? How to fix that?

Thanks.

Re: Not receiving texts from US

softech — Tue, 03 May 2022 21:56:52 GMT

@moktharsystem text from outside of Canada is not guaranteed, it is just best effort service. it is a problem with the sender system, whether they pay extra to make sure the text deliver, a cost issue as well as system implementation. It is not something PM could fix. Please reach out to Chase directly

Re: Not receiving texts from US

mokthar — Tue, 03 May 2022 22:06:47 GMT

Thanks for the answer, so there are not even specific add-ons that I could buy from PM to fix that?

Re: Not receiving texts from US

darlicious — Thu, 05 May 2022 21:55:45 GMT

@mokthar

Try texting HELP or SUBSCRIBE or YES to 24273 Chase bank's short code and see if you get a reply. If so try initiating a balance inquiry text from them.

To contact customer support :

Submit a support ticket via Simple--Simon the chat bot Click here

Or if you prefer or cannot submit a support ticket you may send a private message : Click here

To pre-verify add in your private messaging only your full name, address, email, phone # & 4 digit account pin #

Re: Not receiving texts from US

JL9 — Tue, 03 May 2022 22:40:52 GMT

If it is sporadic or doesn't come through, you may want to see if there is an alternative like a verification call instead of text, or email. That would ger around your 2FA issue with text.

Re: Not receiving texts from US

mokthar — Tue, 03 May 2022 22:46:54 GMT

@darliciousThanks for the suggestion. I don't get any replies from this number.

@JL9Yes, I choose email when I can, but sometimes for some reason it is not possible. The verification call doesn't go through either. Is this normal?

Re: Not receiving texts from US

darlicious — Thu, 05 May 2022 21:50:47 GMT

@mokthar

Have you called Chase bank and spoken to them? You may need to have it set up by an actual bank employee.

To contact customer support :

Submit a support ticket via Simple--Simon the chat bot Click here

Or if you prefer or cannot submit a support ticket you may send a private message : Click here

To pre-verify add in your private messaging only your full name, address, email, phone # & 4 digit account pin #

Re: Not receiving texts from US

mokthar — Wed, 04 May 2022 15:29:04 GMT

OK, I'll talk to chase directly and see what they tell me. Thanks.

Re: Not receiving texts from US

softech — Wed, 04 May 2022 15:33:54 GMT

@mokthar wrote:
Thanks for the answer, so there are not even specific add-ons that I could buy from PM to fix that?

@mokthar No. for system text outside of Canada, it is not PM disallowing it but a problem on the sender. And honest, overseas banks usually do not guarantee the text will send across either. Best is to use other mean of 2FA like Authenticator app instead of text or phone calls. Please check with Chase to see if they have other choices for 2FA