topic Data add on not working in Get Support

Data add on not working

upuli94 — Tue, 03 May 2022 20:29:44 GMT

Hi my friends,

Can you please explain me why my data add on of 250MB for 10 days is not working even though it’s is appearing as active in the overview section ??

thank you

Re: Data add on not working

JL9 — Tue, 03 May 2022 20:31:10 GMT

Since you say it is for 10 days, I am assuming you are currently in the US then? that would only work for 240 hours up to 250 MB when in the US

Re: Data add on not working

dust2dust — Tue, 03 May 2022 20:38:02 GMT

If you are in fact in the states then did data work while at home? Did you turn on the data roaming option? Did you turn on data 🙂 ?

Re: Data add on not working

BKNS27 — Tue, 03 May 2022 21:26:00 GMT

@upuli94

If this is a 10 days USA Roaming Add-on, you will need to go into your Cellular Network and connect to T-Mobile or AT&T.

Re: Data add on not working

esjliv — Wed, 04 May 2022 02:40:01 GMT

@upuli94 - it is not working because you are in Canada.

But if you are in the USA, try restarting your phone or performing a reset of your device's network settings; otherwise, see other posts.

edit

Re: Data add on not working

darlicious — Thu, 05 May 2022 21:44:37 GMT

@upuli94

Did you intend to buy a 10 Day US Roaming data add on? If so great! If not then you can explain your honest mistake to customer support and ask for a credit or the add on you intended to purchase.

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