topic Re: why my data is all used Up in Get Support

why my data is all used Up

lisalee1449 — Wed, 04 May 2022 05:33:14 GMT

Hi, I purchased $35 plan on April 25, so should have 3G of data, and I only use data for a while after April 25, but I cannot use my data today and notice my data usage is all disappeared, do you know why? I even checked my usage history and it does not show any abnormal usage of my 3G data, please let me know why my remaining of data is all disappeared? Thank you in advance.

Re: why my data is all used Up

dust2dust — Tue, 03 May 2022 16:48:53 GMT

Usage history on your phone? Or in the account? If you don't see data lines in your my data & add-ons then you have used it all.

Re: why my data is all used Up

Yummy — Tue, 03 May 2022 16:52:58 GMT

Look at your data usage history through self-serving account. That is the Most accurate usage tracking.

And if you do not see your data on main - Overview page that means you did use all data allowance for current billing period.

Watch out data allowance to be added on next renewal and monitor daily if needed.

Re: why my data is all used Up

JL9 — Tue, 03 May 2022 17:00:15 GMT

Did you inadvertently turn off wifi connection on phone or forget to turn it back on, happens sometimes and then your data can be chewed up pretty quickly, especially if you are streaming video or downloading apps etc.

Re: why my data is all used Up

darlicious — Thu, 05 May 2022 22:02:25 GMT

@lisalee1449

Did you change to the $35/3gb plan from a different plan? Or did your renewal occur on April 25th and that is your normal plan? If it's the former double check your plan details to ensure your plan change occurred as intended.

If it's your normal plan and/or your plan changed as intended add up each days two 12 hour time period reports of data usage going back to your renewal in April 25th to see if it adds up to 3gb. If it does not come close to that usage then it's possible your data counter did not reset upon renewal. If so you can contact customer support to investigate and reset your data counter.

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Re: why my data is all used Up

Coka — Tue, 03 May 2022 18:42:06 GMT

@JL9 wrote:
Did you inadvertently turn off wifi connection on phone or forget to turn it back on,

But cell data should not take over if wifi is off? Why would phone switch to data if there is no wifi??

I am not aware of that option on Android.

Re: why my data is all used Up

softech — Tue, 03 May 2022 18:44:42 GMT

@Coka wrote:
@JL9 wrote:
Did you inadvertently turn off wifi connection on phone or forget to turn it back on,
But cell data should not take over if wifi is off? Why would phone switch to data if there is no wifi??
I am not aware of that option on Android.

@Coka There is such option on both iOS and Android. They are call Wifi Assist or Adaptive Wifi. Idea is good, when the phone senses weak Wifi signal, it will swtich to Mobile Data for seamless browsing experience. If you don't need it, make sure you turn it off