topic Re: cannot process the auto pay in Get Support

cannot process the auto pay

yizha693 — Tue, 03 May 2022 16:19:17 GMT

I've experience this issue for a couple of months since March and the payment cannot be processed, but my credit card has no issue with any payment.

Re: cannot process the auto pay

hTideGnow — Tue, 03 May 2022 16:21:39 GMT

HI@yizha693 , so are you able to make a manual payment to resume your service?

May remove the credit card from the system first. Wait an hour and try to add the card back. (of course, better to add another one if you have , if not, add the same)

If it still gives you error, open ticket with CS Agent at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: cannot process the auto pay

Meow — Tue, 03 May 2022 16:38:58 GMT

Did you to remove autopay, leave it as that few days, and then add it again?

If you see this it should work but month after month is strange..

You can always inquire with the agent but I would try one month with remove/add autopay first.

Did every time your account get suspended and you managed to pay manually?

Did yo uget any error messages like credit card expired, invalid, etc.?

Re: cannot process the auto pay

JL9 — Tue, 03 May 2022 16:58:47 GMT

Yes this has been a glaring issue these days. Once you get it back up and running, I would suggest manually topping up your account to what is needed for the renewal a day or 2 before, and you shouldn't hit these snags anymore