topic referring code credit didn't apply in Get Support

referring code credit didn't apply

linda0700 — Tue, 03 May 2022 14:34:51 GMT

I activated 3 weeks ago, and I used my friend's referring code, but I didn't see 10$ credit, my friend didn't get rewards .what should I do now?

Re: referring code credit didn't apply

softech — Tue, 03 May 2022 14:40:14 GMT

@linda0700 curious, does your friend see your number in his/her My Rewards's Friend referral list? Just wonder if it is an issue on just just your side or on both.

Since it has been 3 weeks, please reach out to PM Support and have them to investigate:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: referring code credit didn't apply

Meow — Tue, 03 May 2022 15:07:17 GMT

Your friend should see similar to this on his/her account. Your phone's last 4 digits. Is it does not see it then referral code was not properly entered. In that case you will have to contact agent.

Re: referring code credit didn't apply

BKNS27 — Tue, 03 May 2022 15:11:13 GMT

@linda0700

Common mistake on some referral code is putting in the wrong letter or number and mixing up zero 0 with O and one 1 with I.
The CS_Agent are very accommodating and looking into it for you.

Re: referring code credit didn't apply

JL9 — Tue, 03 May 2022 15:11:45 GMT

Don't get too stressed this has happened before and a CSA can manually add this for both as long as all conditions are met