topic Re: Data not working after adding funds in Get Support

Data not working after adding funds

johnnyo — Tue, 04 Jan 2022 19:29:53 GMT

I exceeded my data about 4-5 days ago. I just topped off my account for the next three months this morning.

For some reason i'm still getting forward to the 'zero-balance' page when I try to use the internet.

I tried restarting my phone, taking out the sim, toggling airplane mode. Any ideas what I need to do now to get my data going again?

Re: Data not working after adding funds

Nsk143 — Tue, 15 Aug 2017 17:59:40 GMT

Contact mod
Send a msg to mod and request for invoice they will help you out. Send a private message with your ph#, and your email to mod along your details explaination and they will get back to you. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Data not working after adding funds

johnnyo — Tue, 15 Aug 2017 18:02:56 GMT

Will do. Thanks Nsk143

Re: Data not working after adding funds

srlawren — Tue, 15 Aug 2017 23:37:34 GMT

@Nsk143 he won't need an invoice to figure this out--topping up the account simply adds money to it (to your "available funds" amount). What @johnnyo is *trying* to do is have it renew early, which you cannot do yourself in self-serve. John, send the moderator team a private message asking them if they can renew you early on your current plan using the funds you've already loaded. They should be able to help you out.

Re: Data not working after adding funds

Nsk143 — Tue, 15 Aug 2017 23:40:21 GMT

Definitely. I didn't get that point that op trying to make manual payment and try to change due time. For sure op won't be able to do that. Only mod member able to fix it up for them. Agreed.