topic Re: Rewards in Get Support

Rewards

CIECELYLI — Tue, 03 May 2022 09:47:01 GMT

Hi, I created a Automatic credit card payment in advance. But I didn't get any billing concessions, and there is no more extra credit rewards.

Re: Rewards

cellphoneuser1 — Tue, 03 May 2022 10:00:11 GMT

@CIECELYLI wrote:
Hi, I created a Automatic credit card payment in advance. But I didn't get any billing concessions, and there is no more extra credit rewards.

Are you new? There's no more autopay credits for new customers.

Re: Rewards

darlicious — Thu, 05 May 2022 22:11:28 GMT

@CIECELYLI

If you became a customer after January 24th 2022 you are on the points program. Log into your rewards account to see your points accumulation. The minimum points redemption for a bill credit is 15pts=$15. Autopay earns 5% back in points and a 500mb data bonus on $25+ plans. (The $15 plan automatically recieved 250mb.) If you are on the rewards program did you enable lost/stolen at any point in your previous 30 day cycle?

To contact customer support :

Submit a support ticket via Simple--Simon the chat bot Click here

Or if you prefer or cannot submit a support ticket you may send a private message : Click here

To pre-verify add in your private messaging only your full name, address, email, phone # & 4 digit account pin #

Re: Rewards

Meow — Tue, 03 May 2022 13:18:39 GMT

When did you join PM?

If it is after Jan 25, 2022 you are not eligible anymore for $2 off for autopay.

Re: Rewards

JL9 — Tue, 03 May 2022 15:28:32 GMT

Since you are just joined the community a few weeks ago it is Becuase you are on the new points program. What plan do you have with PM? If it's 15-35 you are getting less than the old structure, if it's 40 or more you are on par or actually getting more of a reward than the old structure.