topic Re: Voicemail notification stuck. in Get Support

Voicemail notification stuck.

green1 — Tue, 03 May 2022 09:20:26 GMT

This afternoon someone left me a voicemail, when I tried to retrieve it the voicemail system was acting really weird there was extreme lag, like probably about 30 to 40 seconds, between each prompt in the voicemail system. I deleted the message, but my voicemail indicator has been stuck on on my phone ever since.

My phone is a Samsung zfold 3 running the latest software.

What I have tried so far:

- leaving myself another voicemail, then going in and deleting it.

- clearing the cache and data on the phone app

- clearing the cache partition on the phone

- multiple full reboots of the phone

None of these have solved the problem, at this point anytime I leave and reenter service area, or start the phone, I get a new notification for a new voicemail. The notification cannot be swiped away.

Apart from the above items that I have tried, the only other suggestions I can find online involve calling my carrier to see if it is something on their end. So if there's a moderator here who can check, that would be excellent.

Re: Voicemail notification stuck.

darlicious — Thu, 05 May 2022 22:16:07 GMT

@green1

Hmmmm...shouldnt be your phone causing the issue since voicemail is on the network side. Checked mine so it's likely just your account. Maybe try a voicemail password reset and see if that kickstarts a fix? You can reset your voicemail password on the overview page in your self serve account.

Edit:

Now that I have done a little search there are several members reporting the same issue in the last 24 hours. Maybe this is a glitch that's a little more widespread. Maybe @J_PM can look into it but you may want to contact customer support to open a ticket with the tech team.

To contact customer support :

Submit a support ticket via Simple--Simon the chat bot Click here

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Re: Voicemail notification stuck.

darlicious — Thu, 05 May 2022 22:13:57 GMT

@green1

Fantastic! A voicemail password (pin) reset worked?!!

To contact customer support :

Submit a support ticket via Simple--Simon the chat bot Click here

Or if you prefer or cannot submit a support ticket you may send a private message : Click here

To pre-verify add in your private messaging only your full name, address, email, phone # & 4 digit account pin #

Re: Voicemail notification stuck.

green1 — Tue, 03 May 2022 09:38:33 GMT

To be perfectly honest, I don't know what worked, but after the notification being stuck for over 8 hours, it's gone.

Re: Voicemail notification stuck.

darlicious — Thu, 05 May 2022 22:12:42 GMT

@green1

Lol...a relief nonetheless. I'm happy to have helped...?🤔

To contact customer support :

Submit a support ticket via Simple--Simon the chat bot Click here

Or if you prefer or cannot submit a support ticket you may send a private message : Click here

To pre-verify add in your private messaging only your full name, address, email, phone # & 4 digit account pin #

Re: Voicemail notification stuck.

JL9 — Tue, 03 May 2022 15:30:31 GMT

Greta hopefully it's just a passing glitch that a lot of ppl were experiencing and it is all rectified now, bc that can be frustrating as hell

Re: Voicemail notification stuck.

hTideGnow — Tue, 03 May 2022 15:53:19 GMT

There must be some voicemail issue yesterday. There are multiple posts about long silence after calling VM, and then this one