topic Re: I cant subscribe in Get Support

I cant subscribe

DIONLEESA — Mon, 02 May 2022 13:59:15 GMT

I cant login..keeps saying email and password not correct

Re: I cant subscribe

Yummy — Mon, 02 May 2022 14:02:52 GMT

Is your service active?

The account might be only temporarily locked for an hour due to too many (5) attempts. You might want to wait an hour and try again.

If you are positive, you entered id/pass correctly before being locked out, try different browser.

If you still have issue logging in, try the Forgot password link to reset the password. You will need to answer security questions, though.

If you don't know the answer to the security questions, you can open a ticket with CSA to have it reset.

Re: I cant subscribe

softech — Mon, 02 May 2022 14:01:56 GMT

@DIONLEESA did you try to use the Forgot Password link ? Enter the email address and answer the security question to self-reset the password

If still fails, or unable to reset, please open ticket with PM support:

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: I cant subscribe

DIONLEESA — Mon, 02 May 2022 22:19:44 GMT

I still cant access it and i need to subscribe

Re: I cant subscribe

esjliv — Tue, 03 May 2022 03:35:19 GMT

@DIONLEESA - do you mean activate a SIM Card?

You can activate online here: https://publicmobile.ca/en/on/portal/activation

Or,

click this link to use the: Public Mobile Online Activation Assistance

If you never created a self serve account before, and you are a current customer, you can register for one here: https://selfserve.publicmobile.ca/self-registration/

Or, if you have been a customer previously, and your account has been in nonpay/suspended status for over 90 days, then your account, phone number and access to self serve is gone.