topic Re: Slow Voicemail retrieval in Get Support

Slow Voicemail retrieval

MariaMG — Mon, 02 May 2022 21:13:24 GMT

Calling my voicemail and it takes about 45-50 seconds to even connect and get the voicemail lady to tell me how many messages I have.

It is silent, no sound, no ringing, nothing, then she says how many messages I have, I hit #1 to hear it, another 30-40 seconds pass and I hear the message. I press #7 to delete and another 30-45 seconds pass and then I hear the next message.

It literally took me over 9 minutes to hear 4 blank messages and 1 actual message(and it was short, just a name and number and call me back.....)

This has been going on for weeks now.

please help, why is this happening.....Why?

Re: Slow Voicemail retrieval

softech — Mon, 02 May 2022 21:13:46 GMT

@MariaMG probably there is some system issue today, you are the 2nd person with this complaint today.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Voicemail-response-very-slow-10-ish-second-lag/

maybe Tomorrow is a Better Day 🙂

Re: Slow Voicemail retrieval

BKNS27 — Mon, 02 May 2022 21:48:54 GMT

@MariaMG

Try again later. Seems to be a glitch with Voicemail today.

Re: Slow Voicemail retrieval

esjliv — Tue, 03 May 2022 01:35:53 GMT

@MariaMG - that sounds annoying, especially if someone is on a limited calling plan and calling from their PM device.

I wonder if removing your SIM card, then re-inserting it, then a reboot would help?
Maybe even toggling into/out airplane mode.
Perform a Reset of your device's Network Settings.

This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.

Iphone:

To Reset Network Settings, begin by opening the Settings app. Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode.

Your iPhone will reset network settings and restart itself.

android:

Find and tap Settings > System > Advanced > Reset options > Reset network settings.

Re: Slow Voicemail retrieval

darlicious — Thu, 05 May 2022 22:12:05 GMT

@MariaMG

If the issue has not cleared up try resetting your voicemail pin # via your self serve account.

To contact customer support :

Submit a support ticket via Simple--Simon the chat bot Click here

Or if you prefer or cannot submit a support ticket you may send a private message : Click here

To pre-verify add in your private messaging only your full name, address, email, phone # & 4 digit account pin #