topic Lost my SIM!! in Get Support

Lost my SIM!!

Anssh — Mon, 02 May 2022 21:27:43 GMT

Hi,

I lost my SIM and do not have access to the phone number. In order to activate my number, I need to login to self-serve but I am unable to. I guess I am not using right password and so I am unable to login to the account :(.Tried resetting the password - under email verification, by confirming my email address but it says "Your login failed. Please try again".

Please help!! I need to get back to my number asap. Your help would be much appreciated. Thank you!!

Re: Lost my SIM!!

softech — Mon, 02 May 2022 20:33:51 GMT

@Anssh If you already tried slef-resetting the password but no success, then you will have to open a ticket with PM Support to have them sort this out for you

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Lost my SIM!!

BKNS27 — Mon, 02 May 2022 21:55:23 GMT

@Anssh

Once a CS_Agent help you to access your account. Click on Change SIM Card.

Re: Lost my SIM!!

esjliv — Tue, 03 May 2022 02:06:04 GMT

@Anssh - are you currently in a nonpay/suspended status? If so, note that after 90 days in this status, you lose your account, phone number and access to self serve.

So, if this is your scenario, you will need to activate the SIM card under a new account.

Otherwise, get help to get back into your account with CSA by methods provided by @softech .