topic PUK Code Required in Get Support

PUK Code Required

jschoenb — Mon, 02 May 2022 19:51:00 GMT

Hi there,

My phone is getting this message when at the login screen:

"SIM is now disabled. Enter PUK code to continue. Contact operator for details."

If I could get assistance with this that would be great.

Thank you

Re: PUK Code Required

softech — Mon, 02 May 2022 21:35:29 GMT

@jschoenb "SIM is now disabled', did you use a SIM PIN before and you entered too many time? If this it is indeed asking for the the SIM card PUK , you can open a ticket with PM Support using this direct link for them to provide you the PUK code:

https://urlshortner.tiia.ai/Oyn1L6

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: PUK Code Required

BKNS27 — Mon, 02 May 2022 22:06:45 GMT

@jschoenb

As noted by @softech, you will need the assistance from a CS_Agent to give a PUK code.

You might need to reboot your phone by powering off the phone then back on.