topic Account disabled? in Get Support

Account disabled?

ewoo — Tue, 04 Jan 2022 19:29:46 GMT

Hi,

I have not been using my Public Mobile account for the last 89 days, but know that I can reactivate within 90 days. Now that I am trying to reactivate my account, I am unable to login, as it seems my account has been disabled. Can someone help me, because I do not want to lose my plan and would like my previous account/plan to be reactivated.

Thanks,

Erica

Re: Account disabled?

skmkenn — Tue, 15 Aug 2017 15:33:35 GMT

Please send a private message to @CS_Agent with your e-mail address and the phone number that was associated with your account and they should be able to help you out.

Re: Account disabled?

ShawnC13 — Tue, 15 Aug 2017 15:36:31 GMT

@ewoo, sorry to hear that you have been locked out.

You will need to message a MOD for assistance, click on this link Moderator Team

to send a private message .

In your message please include:

* PM account email address

* SIM card number(if available)

* PM phone number

* Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

Re: Account disabled?

Lacaille — Thu, 17 Aug 2017 18:24:03 GMT

how come the still charge my credit card if my account is disabled ??? fraud ??? not a happy camper here!

Re: Account disabled?

skmkenn — Thu, 17 Aug 2017 18:26:12 GMT

@Lacaille, there may have been an issue renewing your plan. Send a private message to @CS_Agent with your email address and phone number and they will be able to assist you and get your service up and running.