topic Account was suspended even on AutoPay in Get Support

Account was suspended even on AutoPay

motanu — Mon, 02 May 2022 16:30:55 GMT

My daughter account was suspended. She is on AutoPay. She can't use the phone right now. It's the second month in a row that it happens.

Please so something

Re: Account was suspended even on AutoPay

Meow — Mon, 02 May 2022 16:35:29 GMT

Follow instructions provided by @softech .

You have to pay manually selecting either 'Select an amount' or 'Amount due'

Re: Account was suspended even on AutoPay

motanu — Mon, 02 May 2022 16:40:29 GMT

Thanks but I already did this last month. Do I have to do it every month now?

Re: Account was suspended even on AutoPay

JL9 — Mon, 02 May 2022 16:42:21 GMT

Hopefully not although autopay seems to have been acting up recently. To avoid these headaches altogether, you can manually add the funds needed to cover the renewal a day or 2 before, and you shouldn't have to deal with this again. I know it is a little bit of work, but it will get rid of any chance for an autopay failure causing you to scramble.

Re: Account was suspended even on AutoPay

softech — Mon, 02 May 2022 16:42:36 GMT

@motanu wrote:
Thanks but I already did this last month. Do I have to do it every month now?

@motanu you meant you already enabled Autpay? Check My Account and confirm if you see something like this:, this confirm your Autopay is enabled.

Re: Account was suspended even on AutoPay

dust2dust — Mon, 02 May 2022 16:49:28 GMT

Are you able to make manual payments using the registered card? Try adding a $1 to test it. If it works then add more to reactivate. No you shouldn't have to do this every time.

Re: Account was suspended even on AutoPay

motanu — Mon, 02 May 2022 16:51:57 GMT

It says: "Automatic Payments is active on this account". It said that even before payment, because I payed manually now, again. However the payment screen indicated 0 as Amount Due. I used the Other Amount option and payed the difference that I calculated myself

Re: Account was suspended even on AutoPay

motanu — Mon, 02 May 2022 16:52:16 GMT

OK, thanks

Re: Account was suspended even on AutoPay

softech — Mon, 02 May 2022 16:56:05 GMT

@motanu wrote:
It says: "Automatic Payments is active on this account". It said that even before payment, because I payed manually now, again. However the payment screen indicated 0 as Amount Due. I used the Other Amount option and payed the difference that I calculated myself

@motanu just wan to confirm, your account is still suspended and you try to reactivate?

If so, then what you try to do was right. Use the option "Other (Enter the desired payment amoiunt)" and manually enter the outstanding amount

Curious, what kind of plan you have ? and what amount you try to manually pay?

(if you are on $10 plan, please note that the price is now changed to $13)

Re: Account was suspended even on AutoPay

motanu — Mon, 02 May 2022 17:10:07 GMT

The plan was suspended, phone not working. I did choose Reactivate, went to payment screen and followed the instructions from the other link that Meow gave me. As I said, the screen showed 0 Amount Due and $15 balance, I chose Other and entered $10. The plan was reactivated and phone is working now.

I am on $25 plan

Re: Account was suspended even on AutoPay

softech — Mon, 02 May 2022 17:20:15 GMT

@motanu wrote:
The plan was suspended, phone not working. I did choose Reactivate, went to payment screen and followed the instructions from the other link that Meow gave me. As I said, the screen showed 0 Amount Due and $15 balance, I chose Other and entered $10. The plan was reactivated and phone is working now.
I am on $25 plan

@motanu Glad it working now.!!

Re: Account was suspended even on AutoPay

dust2dust — Mon, 02 May 2022 17:16:23 GMT

So the registered card works. Wouldn't one think that any corporation would make it as bulletproof as possible to take your money? Yes a fault could be at the customers end. But this card works. Autopay should work. If this is a Visa Debit did you have money in the account at renewal time? Was the registered card near it's limit at renewal time?

Re: Account was suspended even on AutoPay

motanu — Mon, 02 May 2022 17:19:42 GMT

No, the card is OK

Re: Account was suspended even on AutoPay

PerrySooHoo1 — Tue, 03 May 2022 19:56:02 GMT

I reactivated with autopay after suspension even though my credit card was fine. Still set for autopay but only one of my lines were reactivated!