topic Re: Service Disconnected in Get Support

Service Disconnected

PMAN1986 — Mon, 02 May 2022 14:18:06 GMT

My service has been disconnect for over a week now due to "insufficient funds". There is plenty of space on my credit card. I submitted a ticket 5 days ago and still have no response and still have no service.

Has anyone else had this issue and how did you resolve it?

Re: Service Disconnected

Dunkman — Mon, 02 May 2022 14:20:25 GMT

Started own topic

Re: Service Disconnected

hairbag1 — Mon, 02 May 2022 14:23:49 GMT

Try dialing 611 to get status of your account. You can also make payment there but you'll need your PM pin number to do so.

You can also log in to your account / Payment / One Time Payment.

Re: Service Disconnected

Dunkman — Mon, 02 May 2022 14:26:17 GMT

@PMAN1986

You usually should get response within a few hours (up to 48 hours). You could either submit another ticket or privately message CSA.

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Service Disconnected

JL9 — Mon, 02 May 2022 16:32:56 GMT

It sounds like it may be an autopay failure which has been an issue that has been happening quite a bit lately it seems. If you look at the thread above this it lays out some options for you.

Re: Service Disconnected

esjliv — Tue, 03 May 2022 03:28:42 GMT

@PMAN1986 - once your account is suspended for a payment account issue or nonpay, you will need to MANUALLY added the amount equal or more what is owing.

If you choose the "Amount Due" and it doesn't work, then try using the "Other Amount" field and manually enter an amount that covers it.

Then reactivate your account.

If your plan still does not reactivate / resume and it shows $0 owing, try adding a $1 topup payment.

Or try

Go to “Plan and Add-Ons” TAB
Select "Lost/Stolen Phone" TAB
Select "Suspend Service" BUTTON
Then, Select Resume/Reactivate Service
Log off your account. Log back in. Reboot your phone.