topic Re: Security Question/ Reset password in Get Support

Security Question/ Reset password

brentjefkins — Sun, 01 May 2022 18:54:40 GMT

Hi there, I cannot access my account. I tried answering the security question but it seems to be incorrect. Please help!

Brent

Re: Security Question/ Reset password

softech — Sun, 01 May 2022 18:55:37 GMT

@brentjefkins if you getting self reset the password, please open ticket with PM Support and have them to reset it for you:

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Security Question/ Reset password

dabr — Sun, 01 May 2022 18:56:59 GMT

@brentjefkins You'll need to ask customer support for a password reset. Submit a ticket via chatbot here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Or try sending a private message to CS_Agent if unable to submit a ticket here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437