topic Re: weird text from 611 in Get Support

weird text from 611

sekelus — Sun, 01 May 2022 15:38:35 GMT

ive just received a text message telling me to go to your website to make an update to ensure uninterrupted service..

i dont see any update on your website so ?

Re: weird text from 611

softech — Sun, 01 May 2022 15:41:37 GMT

@sekelus BE CAREFUL!!! could be scam

If you want to check, DO NOT use the link on the text, just login My Account yourself using the link https://selfserve.publicmobile.ca/ , then whatever the text ask you to check, check it yourself on My Account

Re: weird text from 611

dust2dust — Sun, 01 May 2022 15:46:41 GMT

If it's actually from 611 then I'm sure it's legit. I don't seem to think that shortcodes can be spoofed. But I could be wrong.

Is the message saying something about the credit card here soon expiring?

Re: weird text from 611

hTideGnow — Sun, 01 May 2022 15:51:05 GMT

hi @sekelus I think if i you have been receiving 611 messages and this one show up in the same chat thread, it could be ok. But still, be careful. After you clicked on it on your phone, the browser will launch, go back and examine the address bar and make sure if it is the correct one. If in doubt, don't proceed

Re: weird text from 611

softech — Sun, 01 May 2022 15:51:06 GMT

@sekelus If the message is about credit card expiring and you certainly yours is still good, no worry. PM sent out some false alarm lately.

Re: weird text from 611

BEER — Sun, 01 May 2022 16:10:23 GMT

@sekelus wrote:
ive just received a text message telling me to go to your website to make an update to ensure uninterrupted service..
i dont see any update on your website so ?

When in doubt - just ignore it -- the commandoes are not going to storm your house.

Re: weird text from 611

esjliv — Sun, 01 May 2022 16:17:56 GMT

@sekelus - will this be your first renewal coming up? And if so, did the text from 611 look like this:

If so, everyone gets that before renewal time whether you are on Autopay or not. Just reminders from your friendly neighbourhood mobile provider.

Re: weird text from 611

JL9 — Sun, 01 May 2022 16:32:53 GMT

Yeah most likely a glitchy false alarm, you should be good

Re: weird text from 611

Yummy — Sun, 01 May 2022 16:38:53 GMT

@sekelus wrote:
ive just received a text message telling me to go to your website to make an update to ensure uninterrupted service..

Update? Never received such message from 611. Maybe they are letting you know 'Just a heads up...' or 'Congrats! Rewards...' or 'Thank you for your payment'

but not an update?

Re: weird text from 611

Korth — Sun, 01 May 2022 18:58:21 GMT

@softech wrote:
@sekelus BE CAREFUL!!! could be scam

If you want to check, DO NOT use the link on the text, just login My Account yourself using the link https://selfserve.publicmobile.ca/ , then whatever the text ask you to check, check it yourself on My Account

Yes, it could be a scam. You can never be too careful these days.

But exactly what benefit would a scammer gain from fraudulently using PM's number to send you a link to PM's website?

Re: weird text from 611

14ALL41 — Sun, 01 May 2022 22:03:48 GMT

@Korth wrote:
But exactly what benefit would a scammer gain from fraudulently using PM's number to send you a link to PM's website?

How do you know you are really at PM site clicking some links? Crooks are smart these days.

Re: weird text from 611

softech — Mon, 02 May 2022 01:21:44 GMT

@14ALL41 wrote:
@Korth wrote:
But exactly what benefit would a scammer gain from fraudulently using PM's number to send you a link to PM's website?
How do you know you are really at PM site clicking some links?

Not hard. there are so many ways to confirm.

but of course, I always advise people to go directly to the link yourself and not use the link provided, especially if it is a shortened URL or those embedded into the text

Re: weird text from 611

Korth — Mon, 02 May 2022 01:21:31 GMT

@sekelus

The msg from 611 is normal. And probably legit. Although you evidently can already find your way onto this website, there's no reason to click on the advertised link.

I summarized a list of these PM communications a while back for reference. Though I've lost interest in keeping it updated, a few more numbers could be added.

https://productioncommunity.publicmobile.ca/t5/Get-Support/quot-Public-Mobile-here-quot-numbers/m-p/426754

Re: weird text from 611

softech — Mon, 02 May 2022 01:24:00 GMT

@Korth wrote:

https://productioncommunity.publicmobile.ca/t5/Get-Support/quot-Public-Mobile-here-quot-numbers/m-p/426754

@Korth great and useful info.!!

Re: weird text from 611

PegW — Mon, 02 May 2022 13:10:31 GMT

I got the same message. My credit card was going to expire before my next auto pay.

Re: weird text from 611

softech — Mon, 02 May 2022 13:27:52 GMT

@PegW Just ignore the text if you are certain the card is not going to expire yet. Seems like there was a glitch and quiet some users got the text 🙂

Re: weird text from 611

dust2dust — Mon, 02 May 2022 14:15:41 GMT

PegW: That's a helpful confirmation of receiving the text. I think it's a good thing of the company to do.

Re: weird text from 611

J_PM — Mon, 02 May 2022 16:03:33 GMT

@sekelus We are sending this notification SMS to our Auto Pay customers to update their card info if it's going to expire. I would advise you to check the card on file, but if your payment info is up to date, you can ignore it.