topic Re: Account locked in Get Support

Account locked

Guptarachana — Sun, 01 May 2022 15:17:33 GMT

Re: Account locked

softech — Sun, 01 May 2022 15:21:41 GMT

@Guptarachana Wait a full hour and try again. It could be just a temporary lock

If still fail, try to use the Forgot Password link there (https://selfserve.publicmobile.ca/forgot-password/) . Enter the correct email address, answer the security question and you can then self reset the password

If still fail, you might want to open a ticket with PM Support and have them to sort it out for you:

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Account locked

Guptarachana — Sun, 01 May 2022 15:28:15 GMT

I am going to United States and would need to activate my roaming plan urgently

Re: Account locked

Dunkman — Sun, 01 May 2022 15:30:56 GMT

@Guptarachana

If you are on autopay, dial 611 on your phone and you can purchase add ons. You will need to know your PIN.

https://productioncommunity.publicmobile.ca/t5/Self-Serve/611-IVR-Menu-System/m-p/289352

Re: Account locked

softech — Sun, 01 May 2022 15:31:14 GMT

@Guptarachana wrote:
I am going to United States and would need to activate my roaming plan urgently

@Guptarachana Open a ticket now, PM Support usually reply within an hour or two

I imagine you do not remember your 4 digits PIN, if you do , you can actually load fund via *611 and then buy Roaming via *611 as well

If you do not remember the 4 digits PIN, since you are resetting your My Account login, you can ask them to reset the 4 digits PIN as well

Re: Account locked

hTideGnow — Sun, 01 May 2022 15:39:13 GMT

HI @Guptarachana If data is more important than receiving calls and text on your PM number, you can instead buy local US Data from there, then use VoIP app , TextNow, Fongo, for voice and text. Just want to provide you a cheaper alternatives