topic Re: Registering with old phone number in Get Support

Registering with old phone number

rayray21 — Sun, 01 May 2022 01:28:47 GMT

Hey,

it is not accepting my current phone number starting with 672 as a valid canadian phone number,

I want to keep the number.

Please advise...

Re: Registering with old phone number

dust2dust — Sat, 30 Apr 2022 21:54:13 GMT

Try this first to see if it can come in to the Telus family.

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do?lang=en&appname=otherportal

Re: Registering with old phone number

Spudster — Sat, 30 Apr 2022 21:57:40 GMT

@rayray21

Worst case, activate here with a new number and then request the CSA's port the number over using the Change Number feature under self-serve.

You can also call a number I'll private message you to request assistance with porting - they'll be able to likely assist with the port.

To check your private messages, look at the envelope icon between your avatar and the bell icon on the upper right.

Re: Registering with old phone number

darlicious — Sat, 30 Apr 2022 22:40:34 GMT

@rayray21

The activation portal gets glitchy sometimes with the port in phone number section. If you confirm your number is portable ( should be) then just choose a temporary number and activate your service. Once you determine all of your pm services work on the pm SIM card port your number in via your self serve accounts change number feature. Put your old SIM card back in your phone to reply YES to the PAT (porting authorization text) within 90 minutes of recieving it. Your port will then complete within 20 minutes or so but may take up to 2 hours. Put your pm sim card back in when your old SIM card stops working confirming your port is complete.

Welcome to public mobile!

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #.

Re: Registering with old phone number

JL9 — Sun, 01 May 2022 00:35:10 GMT

Hi there, what provider are you attempting to port from? Is this a cell or a landline?

Re: Registering with old phone number

esjliv — Sun, 01 May 2022 01:26:56 GMT

@rayray21 wrote:
Hey,

it is not accepting my current phone number starting with 672 as a valid canadian phone number,
I want to keep the number.

Please advise...

@rayray21 - are you trying to activate a new SIM card or port over to an existing Public Mobile account?

If you are trying to activate a new SIM card try clicking this link to activate and inquire with any issues during the activation by using this: Public Mobile Online Activation Assistance

If you are trying to port over to an existing Public Mobile account try selecting other cities around the city you are choosing. It may offer other numbers with that area code you are looking for.

If issues persist, submit a ticket to CSA for assistance. You can contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent