topic Re: Error when changing plan in Get Support

Error when changing plan

rt — Tue, 04 Jan 2022 19:29:32 GMT

My account is currently suspended because I let my previous 90 day plan end, without renewing. The self-serve site asks me to make a payment to keep my account active.

I'm trying to change my plan to 30 day, unlimited international text ($20 total). I've topped up my account, and have a $20 balance ready to pay for it. However, when I click the button to change the plan, I get the error: "Sorry! We weren't able to process your request. Please try again later."

Can @Shazia_K @CS_Agent or someone else from Public Mobile help me change my plan?

Re: Error when changing plan

mimmo — Mon, 14 Aug 2017 21:28:52 GMT

you can not change plans if you are suspended you need the moderators to do it for you.

Contact the Moderator_Team by clicking here.

In your message include:
- account email address
- PM phone number
- explanation of what is happening or a link to this thread

Re: Error when changing plan

rt — Mon, 14 Aug 2017 21:30:27 GMT

Thank you, I just sent a message to @CS_Agent.

Re: Error when changing plan

Acekiller — Tue, 15 Aug 2017 15:01:28 GMT

they should be able to clear up any issues that you have