topic Re: Problems with Hot spot in Get Support

Problems with Hot spot

J-L — Sat, 30 Apr 2022 22:59:58 GMT

My Husband is trying to hotspot his tablet ( android, Samsung) to his phone (android, umidigi). The tablet connects but says no internet available. His data works on his phone, just not for the tablet.

We have the same phone. His phone can hotspot on my phone, his tablet can hotspot on my phone. My phone cannot hotspot on his phone ( again it connects but no internet available)

We have checked the APN settings, he has DUN. All of his details are the same as mine for all of the settings and values.

Any ideas what we can do to make his hotspot work?

Re: Problems with Hot spot

hTideGnow — Sat, 30 Apr 2022 22:29:17 GMT

hi @J-L just a suggestion, try Bluetooth Hotspot (Bluetooth tethering) maybe that will work

Try to have your husband phone reboot once, and turn off data saver on it

Re: Problems with Hot spot

darlicious — Sat, 30 Apr 2022 22:25:32 GMT

@J-L

Did your husband previously get his hotspot working last time if I recall correctly? Did he set up a password that he needs to enter or a WiFi hotspot nickname?

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #.

Re: Problems with Hot spot

popping — Sat, 30 Apr 2022 23:12:18 GMT

~~@J-L~~

~~Is your husband's Samsung tablet support mobile SIM card?~~

~~If yes,~~

~~1. insert a SIM with data plan, power up~~

~~2. Setup APN correctly for the data network provided by that SIM card.~~

~~3. Disable wifi on the tablet. Check whether you can browse Internet using only the mobile data. If yes, the tablet is setup to provide mobile data to provide WiFi hot spot to other devices.~~

If the tablet does not support SIM card, your tablet cannot be used to provide hot spot to other devices.

Re: Problems with Hot spot

darlicious — Sat, 30 Apr 2022 23:00:00 GMT

@popping

Other way around....they want to hotspot the data from the phone to the tablet. It was accomplished previously but the husband's phone is not allowing it this time around.

@J-L

Have you double checked the APN on your husband's phone? Maybe it reset/defaulted back to the previously unDUNned one?

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #.

Re: Problems with Hot spot

J-L — Sat, 30 Apr 2022 23:04:51 GMT

Hello again! It's been awhile since I've been on here. 😊

Was actually my phone having the problem last time (we traded phones, so I could have more data lol) yes we had to add DUN and one other value, so that's why we compared the 2 phones and they both have the same values for everything. Tried to change DUN to dun Incase that made a difference but it would not allow us to change that ( this time), we checked the password too.

Re: Problems with Hot spot

J-L — Sat, 30 Apr 2022 23:09:34 GMT

We don't want to hotspot from the tablet we want to hotspot from his phone. My phone does allow his tablet and his phone to hotspot from my phone data, but his phone only allows my phone and the tablet to connect but then it says no data available. Both phones have all the same APN values in the settings.

Re: Problems with Hot spot

J-L — Sat, 30 Apr 2022 23:11:48 GMT

We tried the Bluetooth but not rebooting. Will try that rebooting.

Re: Problems with Hot spot

darlicious — Sat, 30 Apr 2022 23:14:48 GMT

@J-L

Is the edit option greyed out or you can't save it?

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #.

Re: Problems with Hot spot

J-L — Sat, 30 Apr 2022 23:44:25 GMT

It's not greyed out

Re: Problems with Hot spot

dust2dust — Sat, 30 Apr 2022 23:23:14 GMT

Can you provide images of your apn settings. Top to bottom.

Re: Problems with Hot spot

darlicious — Sat, 30 Apr 2022 23:23:44 GMT

@J-L

The OS is updated to at least Android 9 is it not? Do you still have access to that freedom SIM card? You can contact customer support for the configuration file. Save a copy for future issues then install it to get the APN corrected. CSA response time is around an hour.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #.

Re: Problems with Hot spot

J-L — Sat, 30 Apr 2022 23:44:10 GMT

It's not greyed out, but DUN is actually there. One of the number values in one of the other things in the long list was missing something, we were able to add that and saved it ( that was before I posted this) so now all the settings are same as my phone, but his still can't hotspot.

Re: Problems with Hot spot

darlicious — Sat, 30 Apr 2022 23:31:09 GMT

@J-L

Hmmm...go over them again maybe a comma is missing....and contact customer support. It can't hurt to have that configuration file handy.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #.

Re: Problems with Hot spot

J-L — Sat, 30 Apr 2022 23:33:23 GMT

Rebooting did not work.

Re: Problems with Hot spot

J-L — Sat, 30 Apr 2022 23:42:36 GMT

Do you know if it matters if it is DUN or dun? Both phones have it capitalized, just thought it might make a difference or be worth trying to change it. But it would not allow him to save it. I guess it was not actually greyed out ( it wasn't greyed, it made a statement along the lines of "(something) won't allow you to make changes (to APN???)" I don't remember the exact wording)

Re: Problems with Hot spot

darlicious — Sat, 30 Apr 2022 23:43:05 GMT

@J-L

That seemed to be the defining difference last time with dun not doing the trick only DUN. The error message is interesting....?

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #.

Re: Problems with Hot spot

softech — Sat, 30 Apr 2022 23:43:17 GMT

@J-L If it cannot be edited, can you create a new one? Try it

yes, make sure default,supl,mms,dun are there in the APN type field.

Re: Problems with Hot spot

J-L — Sat, 30 Apr 2022 23:52:26 GMT

It has all of that except it's DUN not dun. It won't let him save it when he tried to change DUN to dun.... But mine has it DUN and all the other same values and it works on my phone ( same phone, same model)

Re: Problems with Hot spot

J-L — Sun, 01 May 2022 00:08:16 GMT

Yes, I remember we had to capitalize DUN last time to make it work, that's why we checked his and thought maybe changing that might help lol... We have operating system 10. .

I will double check everything again but I was sure we checked commas etc. carefully. There is a very long list of values there. Lol (it's not emergency for us to get this tonight so when our son comes over I'll have him check and try things too. We just want to be able to hotspot if I use up all my data before my plan renews ( his just renewed, mine is middle of month) and it's good to be able to hotspot for his tablet when needed. I will also ask customer support.