topic Re: People should beware if this service. It will crew you over eventually in Get Support

People should beware if this service. It will crew you over eventually

drewdub — Tue, 04 Jan 2022 19:29:29 GMT

SO something went wrong and my payment couldnt be processed. PM says i didnt have funds, but I have funds and verified with the credit card company.

So i had to contact a mod. which is super lame becuase it takes FOREVER

Now they reply and say it will take 72 hours to get my credit card info updated and they can try the payment again. apperantly what ever failed on their system did it so many times that blocked my credit card.

Unsure if it will even work then, becuase their system screwed up preventing it from workin in the first place.

dont use public mobile if you actually might need your phone... its good for a toy service but not one what you may need to depend on..

Re: People should beware if this service. It will crew you over eventually

CalvinW — Mon, 14 Aug 2017 19:27:40 GMT

That's what I always hear as well when you go PM

Re: People should beware if this service. It will crew you over eventually

Cirnosu — Mon, 14 Aug 2017 20:02:55 GMT

I had this problem too. It left me without service for a week while I waited for it to be sorted out. I don't think this would be acceptable, except I joined back in November and my plan is a hella good deal.

I believe many people feel this way: I am disappointed that I can't feel comfortable recommending public mobile to my family and friends anymore because these new higher prices are not worth the problems with getting help and the loss of service due to internal payment errors and etc.

While overall I feel satisfied with Public Mobile, it is because of the good price on top-tier network and speeds. Once you take those things away, I'm left with just a sour taste in my mouth. The current "special" is for a higher price than I'm paying and for slower speeds.

And if I may add, if the plans previous to mine are any example, (those that still have a call centre), eventually they'll raise my price more than loyalty discounts.

Re: People should beware if this service. It will crew you over eventually

Luddite — Mon, 14 Aug 2017 20:16:56 GMT

@drewdub Think of it as part of the charm for being part of PM's experiment. Well, not really, so depending on your needs PM may, or may not, be the place for you. On the continuity of service issue here's some of my thinking: https://productioncommunity.publicmobile.ca/t5/Discussions/SECURITY-OF-SERVICE/m-p/23214#M4783

Your experience not withstanding PM's service disruptions have been quite infrequent once activation with a credit card on autopay has been successful.

Re: People should beware if this service. It will crew you over eventually

stonechucker — Mon, 14 Aug 2017 21:25:53 GMT

For those who don't see or experience these issues, there is no problem at all.

i know it is frustrating, but I have very few issues with the system. My plan is set, my autopay works (now), and I am happy.

Re: People should beware if this service. It will crew you over eventually

will13am — Mon, 14 Aug 2017 23:36:05 GMT

It is unfortunate that a lot of people have hiccups during activation. Once the service is set up, it is every bit as good as the major brands.

Re: People should beware if this service. It will crew you over eventually

drewdub — Sun, 12 Nov 2017 17:46:43 GMT

Still not taking my credit card... So their 72hrs thing is BS.

It's just a broken feature on their system that they don't feel like fixing.

@CS_Agent should either push to fix or admit that it won't be fixed...

Re: People should beware if this service. It will crew you over eventually

wetcoaster — Sun, 12 Nov 2017 20:02:06 GMT

Sorry to hear of your issues.

The credit card information has to be exactly as on your credit card statement. The system is quite finicky with that, and I think I have seen reports that special characters can throw it off.

If you have a unit number in your address: Have you tried leaving the appartment number off alltogether?

Another input field that can cause trouble is the postal code. Try without space or with space but leaving out the last digit.

There are also reports that Visa Credit or Mastercard is your best bet. So trying a different card might help?

If the above fails you should send another private message to the moderator team asking for help.

Use this link to send a private message to the @Moderator_Team, include all relevant information in your message, such as account number, phone number, problem description.

More information on contacting the mods: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452