topic Re: Certified Pre-Owned Phone - Issue With Calls in Get Support

Certified Pre-Owned Phone - Issue With Calls

Anigs — Sat, 30 Apr 2022 14:08:30 GMT

I received my iPhone 8 earlier this month and I discovered that when I call people or answer incoming calls, I am told that they can’t hear me and that my voice is swaying in and out. Sometimes they ask if I am on speaker phone mode or driving while making the call and that is not the case. When I receive calls via Messenger, there is no issue. Is this something that can be repaired? It’s been just over 30 days since I bought the phone so it’s to late for an exchange. Should I bring the phone to Telus store with a copy of my receipt for warranty service? Many thanks for advice.

Re: Certified Pre-Owned Phone - Issue With Calls

softech — Sat, 30 Apr 2022 14:11:32 GMT

@Anigs Don't bring it to a store for repair yet, you have to open a ticket with PM Support and they will instruct where to bring the phone to

1. If you have access to My account: Click on the bubble on the lower right or https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

In the meantime, try to use a headphone, bluetooth to talk and see if it helps

Re: Certified Pre-Owned Phone - Issue With Calls

Anigs — Sat, 30 Apr 2022 14:18:45 GMT

Thank you very much! 🙂

Re: Certified Pre-Owned Phone - Issue With Calls

darlicious — Sat, 30 Apr 2022 15:34:14 GMT

@Anigs

That is pretty much what you have to do....you just need to be approved for warranty service. It sounds like you have a defective microphone.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #.

Re: Certified Pre-Owned Phone - Issue With Calls

JL9 — Sat, 30 Apr 2022 15:40:19 GMT

Good luck with that, hopefully since you missed the 30 days, they will take good care of you and fix that issue.

Re: Certified Pre-Owned Phone - Issue With Calls

Anigs — Sat, 30 Apr 2022 16:47:29 GMT

Thank you Darlicious! 😁

Re: Certified Pre-Owned Phone - Issue With Calls

Anigs — Sat, 30 Apr 2022 16:49:37 GMT

Thank you JL9! 😊