topic Invalid email address in Get Support

Invalid email address

Jjbates — Fri, 29 Apr 2022 23:29:40 GMT

I Can not reset password on the account as the email on file is invalid?

Re: Invalid email address

esjliv — Fri, 29 Apr 2022 23:33:40 GMT

@Jjbates - have you ever created a self serve account before? If not, then register for one here: https://selfserve.publicmobile.ca/self-registration/

Or, if you have created one, did you try the Forgot your password option? here: https://selfserve.publicmobile.ca/forgot-password/

If still issues, contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 - Faster use this link to: Get Help With SIMon the Public Mobile chatbot

2 – Slower - Use this link to:

Contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here:

Private Message to Public Mobile Customer Support Agents (CSA)

edit, forgot to mention...if your account has been in nonpay/suspended status for over 90 days, then you lost your account, phone number and access to self serve.

Re: Invalid email address

Meow — Fri, 29 Apr 2022 23:42:31 GMT

If you provided invalid email while creating self-serving account, you have to contact agent to update your email.

But, even with invalid email and correct password you still can login to self-serving account. Meaning if you provided email like mickeymouse@gmail.com you can still use it to login as long as you provide correct password.

Re: Invalid email address

hTideGnow — Fri, 29 Apr 2022 23:47:11 GMT

@Jjbates if the email address was wrong, just message CS Agent and request for a change and they can arrange for password reset as well.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437