topic Re: Not able to send message in Get Support

Not able to send message

Prabhatwalton — Fri, 29 Apr 2022 14:03:32 GMT

I am with public mobile for last 2 years. In the past 2 days, I am unable to send messages through my public mobile simcard. I am able to receive them but not able to send them.

I have tried switching off/on phone, Flight mode off/on, kept sim card in other mobile, I do not have VolTE, everything but still problem exists.

Note: I upgraded my plan from $15 to $25 last week. It was working fine last week when i upgraded.

Re: Not able to send message

esjliv — Fri, 29 Apr 2022 14:09:51 GMT

@Prabhatwalton - you seemed to have did some troubleshooting. Including trying your SIM into another phone..and still you are not able to send messages?

Are you using iMessage?

If so, ensure you have SMS and MMS enabled on your device.

If you have Chat Features enabled for android, try turning this feature off in your messages app.

Both iMessage and Chat Features use Data or wifi to send /receive messages, so maybe you are out of data?

Check your self serve to see if you have any data line still showing on your account, if so.

If this is not related to the above, and texts are not working still try:

*perform a reset network settings on your device

*manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily)

Otherwise contact the Public Mobile Customer Support Agent (CSA)_Team, could it be possible an account issue since the change, perhaps, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Not able to send message

Yummy — Fri, 29 Apr 2022 14:11:30 GMT

So you are saying that even moving SIM to another phone you are unable to send SMS? Did you try sending MMS?

Did you try sending SMS to yourself? That is a good test to see if it works at all. I just tried and no issues.

Re: Not able to send message

Meow — Fri, 29 Apr 2022 14:16:16 GMT

@esjliv wrote:

If you have Chat Features enabled for android, try turning this feature off in your messages app.

This mast be some feature on newer Androids as I do not see it on my S7.

Re: Not able to send message

esjliv — Fri, 29 Apr 2022 14:27:32 GMT

@Meow wrote:
@esjliv wrote:
If you have Chat Features enabled for android, try turning this feature off in your messages app.
This mast be some feature on newer Androids as I do not see it on my S7.

@Meow - it has been around for a few years now.

Do you see an RCS Chat in your settings, it could be around there.

https://support.google.com/messages/answer/7189714?hl=en

Re: Not able to send message

Meow — Fri, 29 Apr 2022 14:48:24 GMT

@esjliv wrote:
@Meow - it has been around for a few years now.
Do you see an RCS Chat in your settings, it could be around there.
https://support.google.com/messages/answer/7189714?hl=en

I do not see that in my stock Message app (updated to latest version). Not even in More settings.

Re: Not able to send message

darlicious — Fri, 29 Apr 2022 15:13:59 GMT

@Prabhatwalton

Try clearing your messaging app's cache but the change of plans indicates a SIM card provisioning issue that can occur after renewal. You have already done the basic troubleshooting so let's try to provision your SIM card without customer support first. There's only a couple of tricks left.

Log into your account. Make a $1 manual top up payment by choosing "other amount" and then confirm and submit your payment. Log out and reboot. Test.
This one causes a glitch with rewards. You will need to contact customer support after renewal to have a CSA apply them manually. But this trick usually works.
Log into your self serve account. Go to the plans or usage page and click on lost/stolen. Suspend your service. Log out/in. Resume your service. Log out and Reboot. Test.

Still no joy? Time to contact customer support to reprovision your sim card.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #.

Re: Not able to send message

srlawren — Fri, 29 Apr 2022 15:40:20 GMT

@Meow wrote:
@esjliv wrote:
@Meow - it has been around for a few years now.
Do you see an RCS Chat in your settings, it could be around there.
https://support.google.com/messages/answer/7189714?hl=en

I do not see that in my stock Message app (updated to latest version). Not even in More settings.

@Meow you said you're using the default app, which on a Samsung of that era is Samsung Messages. Samsung did add RCS support to Messages, but it's possible that only newer versions of OneUI (Samsung's more recent flavour of Android) include it? If I were a betting man, that's what I'd guess. Try the instructions here and see if you see the options?

https://www.androidcentral.com/how-set-rcs-chat-samsung-phones

On the other hand, Samsung's most recent devices have apparently changed to using Google Messages as their default app (like many other makers have done). I believe Google Messages should work on your phone if you wanted to try it out https://play.google.com/store/apps/details?id=com.google.android.apps.messaging, and it definitely supports RCS (Google call it Chat).

Re: Not able to send message

Prabhatwalton — Fri, 29 Apr 2022 18:58:37 GMT

I reset my network setting and it worked out. Thank you so much guys

Re: Not able to send message

Ali03 — Fri, 29 Apr 2022 22:25:47 GMT

@srlawren wrote:
and it definitely supports RCS (Google call it Chat).

What is benefit of RCS or chat?

Re: Not able to send message

hTideGnow — Fri, 29 Apr 2022 22:31:22 GMT

HI @Ali03

https://www.mavenir.com/blog/10-benefits-to-rcs/

Re: Not able to send message

Meow — Fri, 29 Apr 2022 22:53:19 GMT

@srlawren Much appreciated for provided links. Time to do some serious reading and get up to date. Even though I doubt I would ever use 'chat' on phones. It will be something like chat on BBS (if anybody still remembers what BBS were). Too many participants, too many messages, cannot figure out who is replying to whom, etc.

Re: Not able to send message

srlawren — Thu, 12 May 2022 20:28:28 GMT

@Meow ah good old bulletin board systems! You're showing your age (and mine by reminiscing), lol. I used to love that world.

I'm not sure if you dug into it any further or not, but "chat" in this particular context is more about a modernized version of SMS/MMS using data rather than the control channel for the messages. Like most modern IM systems, it introduces delivery & read flags, bigger attachment support, etc, but with fallback to SMS/MMS when needed. Essentially it's Google's [latest] attempt at an iMessage-like experience. Honestly it's nothing to get excited about, unless you do most of your IM'ing with fellow Android users (since iMessage doesn't support RCS/Chat) and aren't already chatting with those folks using something else (WhatsApp, Skype, WeChat, Slack, etc. etc. etc.).