topic Re: phone did not ring in Get Support

phone did not ring

tech5 — Tue, 31 May 2022 14:32:55 GMT

I received to phone calls yesterday around 1pm and the phone did not ring. I did not received the voice message until 9:30 pm. Why?

Re: phone did not ring

softech — Wed, 27 Apr 2022 15:00:09 GMT

@tech5 Are you seeing many missed calls ? If it is a one off, it might not be a big concern.

But if you like , you can change the Preferred network type to 3G ONLY for a few days.

PM is using 3G for voice, when a call comes, the phone has to change from LTE to 3G and sometimes the change does not happen quick enough. Try this settings and see

Re: phone did not ring

JL9 — Wed, 27 Apr 2022 15:23:05 GMT

You can look up TELUS outages map to see if your area had some network issues, etc

Re: phone did not ring

BKNS27 — Wed, 27 Apr 2022 15:45:36 GMT

@tech5

We can help you eliminate possibilities of your issue.

Check if you have Do Not Disturb turned on in your settings.

If you have another phone to try your SIM to see if it rings if you called. It could be your phone if it rings.

Try check if there are outages in your area as pointed out by @JL9 .

https://istheservicedowncanada.com/status/telus/map

Re: phone did not ring

esjliv — Fri, 29 Apr 2022 20:27:58 GMT

@tech5 try some network/phone fixes of finicky things like:

restarting your phone
toggling into and out of airplane mode
remove your SIM card, then gently reinsert it, reboot
perform a reset of your device's network settings.

Other good suggestions provided also, so if none of the above are helping, ask CSA to check on your account.

Public Mobile Representatives customer support agents (CSA), by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent