topic Re: AT&T in Get Support

AT&T

raisen — Fri, 29 Apr 2022 17:35:36 GMT

My Public Mobility payment message is headed by AT&T GoPhone Service Contacts.

Why did this happen and how to fix this.

Re: AT&T

dust2dust — Fri, 29 Apr 2022 17:39:40 GMT

That doesn't sound right. Where? On credit card? A text? Is it the right amount and date Can? Can you provide an image of it without anything identifiable.

Re: AT&T

JL9 — Fri, 29 Apr 2022 17:39:43 GMT

Are you in the US on a trip?

Re: AT&T

raisen — Fri, 29 Apr 2022 18:10:18 GMT

Re: AT&T

raisen — Fri, 29 Apr 2022 18:14:15 GMT

Not in USA for a very long time

Re: AT&T

softech — Fri, 29 Apr 2022 18:17:59 GMT

@raisen you are in USA now or you were in USA when you got the text?

Was it the very first text you got from PM on this phone? I wonder if PM sent via *611 and you were using AT&T network now and *611 got matched with the name with AT&T GoPhone because you are actually on AT&T network now in US.

I wonder if you had another text from PM *611 before in Canada, you likely won't get this weird name tagging.

Re: AT&T

dabr — Fri, 29 Apr 2022 18:21:47 GMT

@raisen Well, that's unusual. I know it's normal to suddenly have one of the American carriers suddenly show as the network on the phone sometimes (usually T-Mobile, I believe), especially when close to the border, but haven't heard of anyone receiving a text from the American carriers about their payment so far. Very odd..

Re: AT&T

dust2dust — Fri, 29 Apr 2022 19:19:08 GMT

I'm going with 611 is in your contacts as AT&T. You got a text from 611 which came out as from AT&T due to being in your contacts. Or you have a smart id app or whatever and it decided to declare that the 611 is from AT&T.

Have you ever done business with AT&T? How long have you been with Public?