topic Re: Phone not registered in Get Support

Phone not registered

Chrissie1 — Fri, 29 Apr 2022 15:33:38 GMT

What happened to my phone?

Re: Phone not registered

esjliv — Fri, 29 Apr 2022 15:36:23 GMT

@Chrissie1

What more can you tell us... ?

When you log into your self serve account does it say ACTIVE? https://selfserve.publicmobile.ca/

Or, what does it say when you call 611 for status.

Some troubleshooting to try unless you can provide further info.:

*turn off your phone, then reboot

*removing your SIM, then reinserting it

*go into airplane mode, then going back to regular mode

*perform a reset network settings on your device

*try your SIM card into another compatible phone for a few days to see if the issues are the same...this could rule out a device issue/setting.

*manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily) for dropping or unable to make incoming/outgoing calls

*Is your phone locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.

*Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

Re: Phone not registered

Yummy — Fri, 29 Apr 2022 15:37:11 GMT

Do you mean you have no service? And it does not show you are connected to PM?

Did you try rebooting the phone?

Turn it off and pull out/in SIM for a few minutes.

What error messages do you get or it just does not want to connect to network.

Did you pay your bill?

What your account says? Is it Active?

Re: Phone not registered

softech — Fri, 29 Apr 2022 15:38:50 GMT

HI @Chrissie1 You had an account here for sometimes, so, I assume it is not a new account activation issue

First, try to reseat the SIM (Power off, then remove sim for a minute before putting it back in )

If still fail, check if your phone is blacklisted:

https://www.devicecheck.ca/check-status-device-canada/

If it is not, at least it is a good news, could be just faulty sim. See if you have another phone around and you can test your PM SIM with it

Re: Phone not registered

hairbag1 — Fri, 29 Apr 2022 15:40:24 GMT

Did you just recently buy this phone on Craigslist or somewhere similar ? Sounds like it could possibly been reported stolen / blacklisted somewhere.

https://www.devicecheck.ca/check-status-device-canada/

Re: Phone not registered

Chrissie1 — Fri, 29 Apr 2022 16:05:54 GMT

I'll try. I can't even sign on to see if the bill needs to be paid. It shouldn't yet but that's been DISABLED as well. 🤔🙄

Re: Phone not registered

softech — Fri, 29 Apr 2022 16:08:28 GMT

@Chrissie1 wrote:
I'll try. I can't even sign on to see if the bill needs to be paid. It shouldn't yet but that's been DISABLED as well. 🤔🙄

@Chrissie1 when was the last time you were able to use the server? yesterday?

Any chance you call your credit card to reverse any charge from PM or Koodo or Telus?

For resetting your login credentials, message PM Support:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Phone not registered

techw — Fri, 29 Apr 2022 17:04:58 GMT

first check your sim another phone if it works than issue is ur phone

2nd , check ur imie , dial from ur dial pad *#06#, go to webside , protect my data , is ur phone is clean,

Re: Phone not registered

hTideGnow — Fri, 29 Apr 2022 18:07:40 GMT

@techw wrote:
first check your sim another phone if it works than issue is ur phone
2nd , check ur imie , dial from ur dial pad *#06#, go to webside , protect my data , is ur phone is clean,

HI @techw what is "go to webside , protect my data , is ur phone is clean," Do you mind to write it in full details?

thanks