topic Phone in Get Support

Phone

Italy — Fri, 29 Apr 2022 14:32:54 GMT

My phone is not working

Re: Phone

esjliv — Fri, 29 Apr 2022 14:36:10 GMT

@Italy - what more can you tell us... Are you even a Public Mobile customer yet, did you activate a SIM card through the activation process and was charged for the activation?

Some troubleshooting to try unless you can provide further info.:

*turn off your phone, then reboot

*removing your SIM, then reinserting it

*go into airplane mode, then going back to regular mode

*perform a reset network settings on your device

*try your SIM card into another compatible phone for a few days to see if the issues are the same...this could rule out a device issue/setting.

*manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily) for dropping or unable to make incoming/outgoing calls

*Is your phone locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.

*Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

Re: Phone

Dunkman — Fri, 29 Apr 2022 14:37:13 GMT

@Italy

Sorry to hear about your troubles. To help further, we need further details.We are all customers like yourself on this forum.

Are you a new customer? ported over your number? Is your account status active or suspended?

More details the better.

Phone

Italy — Fri, 29 Apr 2022 14:38:01 GMT

My phone has not working

Re: Phone

Italy — Fri, 29 Apr 2022 14:39:40 GMT

I need some one to call me ASAP

Re: Phone

Meow — Fri, 29 Apr 2022 14:39:50 GMT

We would need way More details.

Is it powering on at all? Do you subscribe for PM services?

What is actual issue?

Re: Phone

Meow — Fri, 29 Apr 2022 14:41:10 GMT

We would need way More details.

Is it powering on at all? Do you subscribe for PM services?

What is actual issue?

Re: Phone

Meow — Fri, 29 Apr 2022 14:42:28 GMT

@Italy wrote:
I need some one to call me ASAP

PM has no live support. All support is trough email. But before you send them a note or open a ticket, describe your problem and we will try to help you out.

Only account issues are handled by PM staff.

Re: Phone

Dunkman — Fri, 29 Apr 2022 14:43:00 GMT

@Italy wrote:
I need some one to call me ASAP

Public mobile customer service is all online. There is no phone number to call unfortunately. As stated before, more details would be helpful.

Re: Phone

Italy — Fri, 29 Apr 2022 14:45:58 GMT

I paid yesterday and it was cut off 20mins ago

Phone

darlicious — Fri, 29 Apr 2022 14:46:57 GMT

@Italy

This is the phone company you can't phone. So no one will call you. Just look at it as instead of talking you're typing. You still have to pass the same info along to get the help you need. Just nothing personal or financially sensitive.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #.

Re: Phone

JK8 — Fri, 29 Apr 2022 14:48:55 GMT

@Italy wrote:
I paid yesterday and it was cut off 20mins ago

Can you log into self service or call 611 from your phone to let us know whether your account is in active status? What plan are you on? Did you port a number over?

Re: Phone

darlicious — Fri, 29 Apr 2022 14:49:19 GMT

@Italy

Can you log into your self serve account? How did you pay? Voucher? Credit card? Autopay?

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #.

Re: Phone

esjliv — Fri, 29 Apr 2022 14:49:31 GMT

@Italy wrote:
I paid yesterday and it was cut off 20mins ago

@Italy - when you log into your self serve account does it say ACTIVE? https://selfserve.publicmobile.ca/

Or, what does it say when you call 611 for status.

If your renewal was today, perhaps you are in the bewitching hours...although you should not lose services during the renewal process, it has been reported to happen. Is your renewal today?

Re: Phone

hTideGnow — Fri, 29 Apr 2022 18:11:37 GMT

@Italy wrote:
I paid yesterday and it was cut off 20mins ago

HI@Italy You rebooted your phone?

does the phone shows "No Network"?

Re: Phone

techw — Fri, 29 Apr 2022 17:14:36 GMT

working service ?

phone is dead

Re: Phone

hTideGnow — Fri, 29 Apr 2022 18:12:29 GMT

@techw wrote:
working service ?
or
phone is dead

HI @techw OP said "I paid yesterday and it was cut off 20mins ago", I think he has no service and phone is not dead yet. What do you think?