topic Re: Being double charged for May in Get Support

Being double charged for May

MoG_86 — Fri, 29 Apr 2022 04:11:26 GMT

There had been problems with my credit card and my account had been suspended on April 22. However, I was able to pay for May service on my wife's card and it was charged. Later, the difficulties with my credit card were corrected. But, I was charged again. I would like to get a refund for the charge against either my card or my wife's card.

Re: Being double charged for May

JK8 — Fri, 29 Apr 2022 04:18:20 GMT

@MoG_86

Is the extra payment in Available Funds in self service? If yes, just leave it there and it will be used on the next renewal automatically. If no, then contact a CS Agent.

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Re: Being double charged for May

JL9 — Fri, 29 Apr 2022 04:28:49 GMT

if it is there you essentially won't have to charge your card until your July renewal

Re: Being double charged for May

darlicious — Fri, 29 Apr 2022 05:06:50 GMT

@MoG_86

You can contact customer support to request a refund but they take up to 30 days to process. Leaving it in your account or requesting a credit (if it's not in your account balance) to be added to your account to be used for your next renewal is easier all around.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #.