topic Re: Add-on Data - Not being applied in Get Support

Re: Add-on Data - Not being applied

sanja8888 — Tue, 04 Jan 2022 19:29:11 GMT

Hi i am having the same issue, i purchased add on data but it doesnt seem to be applied.

Re: Add-on Data - Not being applied

boshek — Sun, 13 Aug 2017 06:24:14 GMT

Contact public mobile directly. The whole system is very convoluted wrt adding data. They should be able to help.

Re: Add-on Data - Not being applied

Luddite — Sun, 13 Aug 2017 18:16:16 GMT

@sanja8888 wrote:
Hi i am having the same issue, i purchased add on data but it doesnt seem to be applied.

@sanja8888 Login to your account to see if Available Funds equal the add-on cost. If so, just "buy" again and it will use that money to activate the add-on. Currently add-ons must be processed twice to activate; once to pay, and a second to activate. It's a system failing.

If that is not true, or fails, you will need moderator assistance. Click this: message to moderators to send a private message to the moderator team with your phone number and an explanation.

You have posted to an old thread which caused this long delay in responding. In future you will have more assurance of help by creating your own topic on the forum, or sending a private message directly to the moderators.

I have moved your post to create its own thread.

Re: Add-on Data - Not being applied

sanja8888 — Thu, 17 Aug 2017 14:16:02 GMT

Thanks so much for your help!