topic Re: login in Get Support

login

rozon — Thu, 28 Apr 2022 14:16:19 GMT

Unable to log in or change password

Re: login

mimmo — Thu, 28 Apr 2022 14:19:16 GMT

What error message are you getting when trying to login or use lost password?

Is your service working? If not when was the last time it was active.

Do you have multiple email addresses? Try one of those?

Re: login

Meow — Thu, 28 Apr 2022 14:31:32 GMT

Is your account Active?

Did you try using different browser?

Can you tell what error message you are getting?

The account might be only temporarily locked for an hour due to too many (5) attempts. You might want to wait an hour and try again.

Re: login

JL9 — Thu, 28 Apr 2022 15:37:13 GMT

There could be several different reasons why this is happening, we could narrow it down with answers to some of the questions above

Re: login

esjliv — Fri, 29 Apr 2022 03:08:47 GMT

@rozon wrote:
Unable to log in or change password

@rozon - have you been in nonpay/suspended status for 90 days? If so, you lose your account, phone number and access to self serve.

Or, Too many failed attempts will temporary lock your account. So wait 15+ minutes to try again. When you do, clear your browser's cache/cookies, or try a different browser. Even try opening a tab in incognito mode to see if that helps.

OR, if you activated in-store, it is possible you never created a self serve account yet.

If so, you can register for one here: https://selfserve.publicmobile.ca/self-registration/

If you are a current customer (not suspended for over 90 days) and issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent