topic Re: cannot sign in in Get Support

cannot sign in

ls2 — Thu, 28 Apr 2022 17:44:25 GMT

I can not sign in. It says that my account was suspended. I already succeeded added a $20 voucher to my accouny. It still no allow me to sign in.

Re: cannot sign in

JK8 — Thu, 28 Apr 2022 17:46:41 GMT

@ls2

Are you a new or existing customer?

Can you clear your browser cache/history and go incognito. Use chrome or edge.

Try the Forgot your password link.

Re: cannot sign in

Yummy — Thu, 28 Apr 2022 17:47:06 GMT

You should be able to log in into your account even though it is suspended. How else you would add funds and reactivate account? Besides 611.

If you have problem logging in, try different browser. If it does not work very fist rime, contact agent for assistance.

- Use the ticketing system for a faster response time (preferred method as Ticket is assigned and easy to follow up with CSA). Click Chatbot - Ticket and type ticket, then click on Contact Us, then click on issue you inquire about. Link for creating ticket will be presented. It ticketing does not work very fist time do the below.

- Send a private message to the CSA - agent by clicking Here

Re: cannot sign in

JL9 — Thu, 28 Apr 2022 20:46:36 GMT

Did you add the 20 quite awhile ago? How long as the account been suspended for?

Re: cannot sign in

computergeek541 — Thu, 28 Apr 2022 21:00:32 GMT

@ls2 wrote:
I can not sign in. It says that my account was suspended. I already succeeded added a $20 voucher to my accouny. It still no allow me to sign in.

Topping up your account doesn't enable you to log in. Do you mean that your service didn't start working?

Re: cannot sign in

computergeek541 — Thu, 28 Apr 2022 21:01:41 GMT

@JL9 wrote:
Did you add the 20 quite awhile ago? How long as the account been suspended for?

I'm thinking that isn't the issue. If the account has been closed, the top up wouldn't have been accepted.

Re: cannot sign in

esjliv — Fri, 29 Apr 2022 02:42:14 GMT

@ls2 - if you activated in-store, it is possible you never created a self serve account yet.

If so, you can register for one here: https://selfserve.publicmobile.ca/self-registration/

Otherwise, see other posts to help you get back into your self serve.