topic Re: Data not working in Get Support

Data not working

doucettedarryll — Thu, 28 Apr 2022 22:11:49 GMT

I have toggled the airplane mode, reset the phone and reset the network. And still nothing! I have added extra data thinking that might be the issue but still nothing.

It is impossible to tell from the ridiculous billing how much data i have used and how much is left.

I am going to leave public mobile if this doesn't get resolved.

Re: Data not working

Spudster — Thu, 28 Apr 2022 22:38:04 GMT

@doucettedarryll

Try resetting your APN connections

Re: Data not working

Spudster — Thu, 28 Apr 2022 22:39:26 GMT

Also check this in self serve for accurate data remaining:

Re: Data not working

darlicious — Thu, 28 Apr 2022 22:56:25 GMT

@doucettedarryll

Plan data and add on data are displayed on your overview page with their accompanying data counters. They are very accurate. If they are not there you have consumed the data completely. Did you purchase the add on data or just top up your available funds? If it's the latter go back and select, confirm and submit your data add on purchase. Log out and reboot.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #.

Re: Data not working

JL9 — Fri, 29 Apr 2022 00:23:10 GMT

Did you take a look at the data/add ons section in your account? What does it say?