topic porting in Get Support

porting

oliverhaeffely — Tue, 31 May 2022 14:34:35 GMT

I have got in contact with fido and received approval to transfer my telephone number. how long does it takeÉ

Re: porting

dust2dust — Thu, 28 Apr 2022 15:27:55 GMT

Normally you don't bother the original provider. You request the transfer at the new provider and leave the old sim in to confirm a text from the old provider.

Did you lose the old sim? Did you try to transfer at sign-up? Are you trying it in change number?

Re: porting

BKNS27 — Thu, 28 Apr 2022 15:28:03 GMT

@oliverhaeffely

You need to leave the Fido SIM in your phone and wait for a text confirming with YES that you are porting over to PM.

There is a 90 minute window for you to reply or the porting will not be completed.

If you missed this window, you will need to contact a CS_Agent to restart the process over again.

They can be contacted by SIMon Chatbot by creating a ticket or private messaging on this Community page.

Re: porting

BKNS27 — Thu, 28 Apr 2022 15:33:48 GMT

@oliverhaeffely

Once the porting is completed, power off the phone then power it back on. The service should good to go.

Re: porting

JL9 — Thu, 28 Apr 2022 15:36:10 GMT

If it's a cell number it's basically instantaneous, and usually no longer than an hour or if it's a landline it may be a few days to complete.

Re: porting

Yummy — Thu, 28 Apr 2022 15:57:06 GMT

You have to initiate porting request at PM side and they will send request to other company.

Just keep old SIM in your phone and reply Yes within 90 minutes after receiving SMS from other company.

Re: porting

esjliv — Fri, 29 Apr 2022 03:00:07 GMT

@oliverhaeffely wrote:
I have got in contact with fido and received approval to transfer my telephone number. how long does it takeÉ

@oliverhaeffely - cell phone to cell phone ports can take 2-3 hours, but usually quicker, if everything is in order (received and responded to the text, provider proper account info. of previous provider, etc...)

When incoming calls come to your Public Mobile SIM card that generally is a good indication the port is complete.

Remember to restart your phone. And, I believe it is a good idea to perform a reset of your device's network settings when changing providers.