topic charged but my plan didn't change in Get Support

charged but my plan didn't change

SherylP — Thu, 28 Apr 2022 15:20:02 GMT

On Monday I changed my son's plan as he ran out of data. My credit card was charged but his plan still shows the old plan and he still does not have any data. He needs data today as he is travelling in the city.

Re: charged but my plan didn't change

darlicious — Thu, 28 Apr 2022 15:23:23 GMT

@SherylP

Did you just top up the available funds? Go back and select the new plan again and choose change plan now.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #.

Re: charged but my plan didn't change

hairbag1 — Thu, 28 Apr 2022 15:33:03 GMT

When you selected your new plan, you were to choose either Change now or Change at my next renewal.

~~Perhaps you selected the latter ?~~ edit...if cc was charged then you selected Change plan now

Alternative option is to get a data add-on. First load $$ in to Available Funds...then select data add-on you want. Restart phone and your old plan is fine but you have some extrra data.

Re: charged but my plan didn't change

JL9 — Thu, 28 Apr 2022 15:35:01 GMT

If you selected change now it should be working right away, especially if you were charged and you don't see it in available funds balance. If it is still not working a CSA may be able to sort it out for you as that doesn't add up

Re: charged but my plan didn't change

Yummy — Thu, 28 Apr 2022 15:58:54 GMT

How exactly did you 'change' son's plan?

Did you do immediate change or schedule it at next renewal?

Re: charged but my plan didn't change

esjliv — Fri, 29 Apr 2022 03:03:36 GMT

@SherylP - if you were trying to renew his current plan, you have the first step complete...adding funds to the account.

But, you cannot renew a same plan early. You will need to ask CSA to do this for your.

Contact Public Mobile Representatives customer support agents (CSA), by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Or, up or downgrade, if you want perform a renewal yourself...just note, the funds are not prorated. So you do not get anything back from your current cycle if you choose the Change Now option or get CSA to renew your plan early.