topic Re: How to check MINUTES addon usage outside Self-Serve in Get Support

How to check MINUTES addon usage outside Self-Serve

pm-smayer97 — Tue, 26 Apr 2022 16:26:25 GMT

Anyone know of a way to check usage of a MINUTES add-on outside of Self-serve?

I tried 611 BUT it only gives usage for DATA add-ons.

Re: How to check MINUTES addon usage outside Self-Serve

softech — Tue, 26 Apr 2022 16:42:56 GMT

@pm-smayer97 I don't think there is any other ways. I have check if there is any app to keep track of minute usage (not data usage) and I can't find anything. So, Look like Self-Serve is your only friend 🙂

Re: How to check MINUTES addon usage outside Self-Serve

Yummy — Tue, 26 Apr 2022 17:14:29 GMT

There is no other way except through self-serving account.

Re: How to check MINUTES addon usage outside Self-Serve

pm-smayer97 — Tue, 26 Apr 2022 17:36:46 GMT

@softech wrote:
@pm-smayer97 I don't think there is any other ways. I have check if there is any app to keep track of minute usage (not data usage) and I can't find anything. So, Look like Self-Serve is your only friend 🙂

Thx. Sadly, not my friend when you do not have data on your phone or do not have access to a computer, like when you are out and about, locally or elsewhere.

Getting cut off in the middle of a call because you have no minutes left to call back nor a way to top up since the 611 does not allow adding add-ons (only offers US and International... but when you try to add one it fails), so you are dead in the water without internet access.

This means there is no solution to my inquiry 😞

Re: How to check MINUTES addon usage outside Self-Serve

softech — Tue, 26 Apr 2022 17:44:45 GMT

@pm-smayer97 and remember, get an VoIP app for emergency use, you have Wifi (or Data), then you are alive.

Re: How to check MINUTES addon usage outside Self-Serve

JL9 — Tue, 26 Apr 2022 17:46:24 GMT

Unfortunately no other options currently

Re: How to check MINUTES addon usage outside Self-Serve

Meow — Tue, 26 Apr 2022 17:48:22 GMT

With free WiFi almost everywhere, will TextNow help you out? And you can use self-serving account that way and check minutes/buy add-on.

If you often get into this situation, did you consider buying $5=500 Canada wide minutes? Never expires but good to have as backup. Or upgrading to $25 Plan?

Re: How to check MINUTES addon usage outside Self-Serve

pm-smayer97 — Tue, 26 Apr 2022 18:30:23 GMT

@Meow wrote:
With free WiFi almost everywhere, will TextNow help you out? And you can use self-serving account that way and check minutes/buy add-on.
If you often get into this situation, did you consider buying $5=500 Canada wide minutes? Never expires but good to have as backup. Or upgrading to $25 Plan?

That is exactly the problem ... buy add-ons but cannot see when they are running out without logging into Sefl-serve. Was hoping for a viable alternative.

And no, free WiFi is not available in A LOT of places. Hence the inquiry.

Re: How to check MINUTES addon usage outside Self-Serve

pm-smayer97 — Tue, 26 Apr 2022 18:32:19 GMT

@softech wrote:
@pm-smayer97 and remember, get an VoIP app for emergency use, you have Wifi (or Data), then you are alive.

there's the rub... often do not have WiFi... and no data on the phone. Also, some of my phones are dumb phones.

Re: How to check MINUTES addon usage outside Self-Serve

Meow — Tue, 26 Apr 2022 18:35:29 GMT

Yes, you might be right on both counts.

So why not upgrade plan to unlimited calls and forget worrying about minutes?

Re: How to check MINUTES addon usage outside Self-Serve

pm-smayer97 — Tue, 26 Apr 2022 18:42:41 GMT

@Meow wrote:
Yes, you might be right on both counts.
So why not upgrade plan to unlimited calls and forget worrying about minutes?

Because one, my usage is not high enough, and two, with the $10 50/50 plan I can still get LTE data if I want it but would lose that to 3G once I switch plans. That said, I don't really use data...but eventually I may.

Re: How to check MINUTES addon usage outside Self-Serve

dust2dust — Tue, 26 Apr 2022 18:45:53 GMT

The 50 texts, 50 minutes and 100 minutes all get a warning text that there are 10 texts or minutes left in the plan. I concede that there will be some users that don't monitor texts coming in even though they get them. Is that the fault of Public? No.

If a person is managing the accounts of those kinds of users then they just have to deal with logging in to manage. I agree that it seems to be an obvious thing to include minutes in 611 usage, but this is Public.

Re: How to check MINUTES addon usage outside Self-Serve

BKNS27 — Wed, 27 Apr 2022 00:06:40 GMT

@pm-smayer97

One of my wish list to PM is an PM app to view all usage on my smartphone but unfortunately Self Serve is the only option.

Re: How to check MINUTES addon usage outside Self-Serve

softech — Wed, 27 Apr 2022 00:13:53 GMT

Pretty sure app will not come to PM. (old story, Koodo has an app and Telus killed it)

I just looking forward the Self Serve page will be a more mobile friendly site and easiler for everyone to check usage on the phone.

Re: How to check MINUTES addon usage outside Self-Serve

pm-smayer97 — Wed, 27 Apr 2022 21:46:34 GMT

@pm-smayer97 wrote:
Anyone know of a way to check usage of a MINUTES add-on outside of Self-serve?

I tried 611 BUT it only gives usage for DATA add-ons.

And as it turns out, 611 is not accurate re:remaining DATA. It reports that I only have 9.5GB when Self-Serve reports 10.5GB. 😞

Re: How to check MINUTES addon usage outside Self-Serve

pm-smayer97 — Wed, 27 Apr 2022 21:51:35 GMT

@BKNS27 wrote:
@pm-smayer97
One of my wish list to PM is an PM app to view all usage on my smartphone but unfortunately Self Serve is the only option.

Whether an app or web browser for Self-Serve, both require internet access. But what I am looking at is a solution without data access while on the go, as I have mentioned in some of my posts.

Re: How to check MINUTES addon usage outside Self-Serve

pm-smayer97 — Wed, 27 Apr 2022 21:54:00 GMT

@dust2dust wrote:
The 50 texts, 50 minutes and 100 minutes all get a warning text that there are 10 texts or minutes left in the plan. I concede that there will be some users that don't monitor texts coming in even though they get them. Is that the fault of Public? No.
If a person is managing the accounts of those kinds of users then they just have to deal with logging in to manage. I agree that it seems to be an obvious thing to include minutes in 611 usage, but this is Public.

I am already familiar with the notification at the 10 mins and 10 text marks. As I mentioned the TITLE, I am looking for feedback for minute ADDONS, for which there currently is no notification. That would at least be of use but alas does not exist for ADDONS.

Re: How to check MINUTES addon usage outside Self-Serve

pm-smayer97 — Wed, 27 Apr 2022 21:55:56 GMT

@softech wrote:
Pretty sure app will not come to PM. (old story, Koodo has an app and Telus killed it)

I just looking forward the Self Serve page will be a more mobile friendly site and easiler for everyone to check usage on the phone.

But as I mentioned, the solution I am looking for is outside DATA usage, i.e. no internet access., e.g. à la 611, or even text messaging, NOT Self-serve NOR an app, since both required internet access.

Re: How to check MINUTES addon usage outside Self-Serve

dust2dust — Wed, 27 Apr 2022 22:22:38 GMT

Not total buckets. It's total remaining.

Turns out it does give me international minutes. All 3 giveaways. But not plan or a free Canada which I have. Although none have been touched.

Re: How to check MINUTES addon usage outside Self-Serve

softech — Wed, 27 Apr 2022 22:29:31 GMT

@pm-smayer97 are you on Android or iOS?