topic Re: Referral add in Get Support

Referral add

Sarahjane2 — Thu, 28 Apr 2022 00:06:16 GMT

Hi,

How do I add a friends referral number after signing up? The agent couldn’t get it in when I asked.

Re: Referral add

Meow — Thu, 28 Apr 2022 00:08:24 GMT

Only agent can add referral code After you signed with PM.

Open a ticket or send them another note. You might get somebody who knows how to do it.

Re: Referral add

dabr — Thu, 28 Apr 2022 00:12:08 GMT

@Sarahjane2 What do you mean the agent couldn't get it? You need to give customer support the referral code of your friend and they will be able to add it your account.

Here's a link to the chatbot to submit a ticket: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Or send a private message if unable to submit a ticket to CS_Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Referral add

darlicious — Thu, 28 Apr 2022 00:13:22 GMT

@Sarahjane2

The agent must be new or? As @Meow suggests open a new ticket or ask for a new agent. Give the referral code and preferably the phone number thats associated with the referrer's account and code. Always get a second opinion if you dont agree with the first. The community can always help with adjusting the opinion of a CSA.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #

Re: Referral add

JL9 — Thu, 28 Apr 2022 00:26:52 GMT

I am assuming you activated in store and by agent you mean the person in store, either way a CSA should be able to add that for you.

Re: Referral add

Spudster — Thu, 28 Apr 2022 01:44:06 GMT

@Sarahjane2

Make certain that your friend has provided you the correct code.

There has been confusion with 0's and O's and 1's and I's.

The most accurate way is to have your friend copy and paste the referral code and send it to you electronically.

Re: Referral add

computergeek541 — Thu, 28 Apr 2022 08:37:51 GMT