topic Re: Getting current balance back in Get Support

Getting current balance back

Daneska — Wed, 27 Apr 2022 23:22:51 GMT

I paid 3 times my plan by mistake a few months ago, I currently have $39 as the current balance of my account and the next payment is coming next month, now I have to leave the country pretty soon so I wouldn't keep using the plan, I wonder if there is any way that I can get that money back as it has not been used.

Re: Getting current balance back

hairbag1 — Wed, 27 Apr 2022 23:37:30 GMT

You made the error so I doubt you'd get any refund. How long will you be gone from Canada...perhaps you can just use it when you return as long as your account is still valid.

Re: Getting current balance back

darlicious — Wed, 27 Apr 2022 23:53:20 GMT

@Daneska

Will you be returning to Canada? If you schedule a change plan on next renewal to the $15 plan and suspend your service via lost/stolen on or before day 30 of your plan cycle before midnight eastern your voicemail will remain active. Pay with your balance on or before day 88/89 of suspension for another 30 days of service and suspend again as before and just rinse and repeat. Your remaining balance will preserve your account and phone number for nearly a year ( 350 to 355 days) if you plan on returning.

You may also consider private message offers to take over your account if it's on the old rewards program and have the new account holder refund your balance to you. Private message me if you want to consider this option.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #

Re: Getting current balance back

Meow — Thu, 28 Apr 2022 00:11:46 GMT

You can ask an agent but they might refuse to refund you since you did it and not a system.

If you want to keep your money on account but not to pay while you are away, remove autopay from your account and it will be suspended for next 90 days. Login at 88th day and resume service (pay) or you will lose your account after 90+ days of suspension.

Re: Getting current balance back

darlicious — Thu, 28 Apr 2022 00:15:55 GMT

@Meow

Removing autopay will not prevent the account balance being used if it exceeds the plan amount. Lost/stolen prevents both.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #

Re: Getting current balance back

JL9 — Thu, 28 Apr 2022 00:28:46 GMT

Was it your error or was it an error due to the system (autopay glitch, etc) If it was a PM issue a CSA may be able to process a refund

Re: Getting current balance back

Meow — Thu, 28 Apr 2022 13:31:30 GMT

@darlicious wrote:
Removing autopay will not prevent the account balance being used if it exceeds the plan amount. Lost/stolen prevents both.

You are 100% correct. My mistake.