topic Re: Stolen in Get Support

Stolen

Dudu — Thu, 28 Apr 2022 01:34:44 GMT

My phone has been stolen. Will I still be charged?

Re: Stolen

softech — Wed, 27 Apr 2022 23:01:08 GMT

@Dudu First, login to My Account and click Lost/Stolen to suspend the service. You won't get charge further until you resume it

(if you don't have My Account login, either reset it now using Forgot password or open ticket with PM to have them reset for you)

Then use the different Find my phone service to try to locate it or remote wipe the phone

Apple: https://www.apple.com/ca/icloud/find-my/

Google: https://myaccount.google.com/find-your-phone

Samsung: https://findmymobile.samsung.com/

Re: Stolen

hairbag1 — Wed, 27 Apr 2022 23:41:45 GMT

Log in to your account and remove your credit card from your file and turn OFF autopay. If the phone returns, you can restart your plan...(as long as it's under 90 days since plan last renewed)

If you don't get it back, just get a new phone and a new sim and your account can be transfered to the new phone.

Re: Stolen

JL9 — Thu, 28 Apr 2022 00:29:47 GMT

If you don't recover it, once you get a new phone and sim you can sign into your account resume it and just click on change sim to get it all up and running