topic Re: Number transfer in Get Support

Number transfer

Hachey — Wed, 27 Apr 2022 22:00:03 GMT

So i received a text from my old Sim card company requesting number transfer so i texted back Yes. few moments later my sim card in the phone was no longer activated. Is this the normal process for the number transfer? do i just have to wait now, with my Public Mobile sim card in phone for it to finish ?

Re: Number transfer

softech — Wed, 27 Apr 2022 18:57:12 GMT

@Hachey Yes, it is normal, and a good sign!!

Put PM SIM in a phone , make a call to your mobile number from another line to see if your phone with the PM SIM rings, if so. DONE!!

If not, no worry, wait another 30 mins , reboot your phone and try again.

Usually, the porting will complete within 2 hours at this stage

Re: Number transfer

will13am — Wed, 27 Apr 2022 18:57:07 GMT

@Hachey you should be able to put the Public Mobile SIM card into the phone now and everything will be working with the ported phone number.

Re: Number transfer

darlicious — Wed, 27 Apr 2022 19:16:11 GMT

@Hachey

Once your old SIM card stops working that indicates your port is complete. Put the pm SIM card in your phone and reboot. Welcome to public mobile!

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #

Re: Number transfer

JL9 — Wed, 27 Apr 2022 19:27:42 GMT

Yep you got through the hard part, enjoy the savings!

Re: Number transfer

Community_QA — Wed, 27 Apr 2022 20:59:40 GMT

Yes, it means your old one already handed the number over to PM. Could be a slight delay still, but couple reboots should be all you need.

Welcome to PM

Re: Number transfer

Hachey — Wed, 27 Apr 2022 22:49:14 GMT

I have rebooted atleast 5 times since i posted ! and still not working. perhaps i give it until tomorrow before sending a Message. ty everyone

Re: Number transfer

darlicious — Wed, 27 Apr 2022 23:26:11 GMT

@Hachey

If it hasn't started working now it won't by tomorrow morning magically all on its own. It's your choice to wait to contact customer support if you don't mind not having service on your phone.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #