Sim card change

Pankaj_sharma — Wed, 27 Apr 2022 21:58:54 GMT

I lost my sim card and don’t have access to my email but i have access to public mobile account.How to change SIM card?

Re: Sim card change

softech — Wed, 27 Apr 2022 22:01:12 GMT

@Pankaj_sharma In your case, they cannot sent you 2FA security code to your sim or email.

But it is still possible. You have to open a ticket with PM Support, they will validate your identity before proceed with your request

to open ticket:

1. If you have access to My account: Click on the bubble on the lower right or https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

JL9 — Wed, 27 Apr 2022 22:40:02 GMT

You can buy a new one and once you get the email issue squared away you can go into your self serve account and click on change sim card